New

Fraud Analyst

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Pittsburgh
Oct 17, 2025
Job Title: Fraud Support Analyst Workplace Type: On-site Locations: Pittsburgh, PA or Birmingham, AL Experience Level: Entry Level Schedule Options: * Team 1: Monday-Friday, AM shift (8:30 AM-5:00 PM) or PM shift (12:30 PM-9:00 PM) * Team 2: Tuesday-Saturday or Sunday-Thursday, 10:00 AM-7:00 PM * Holiday Availability Required Position Overview: The Fraud Support Analyst will be part of a Fraud Support team responsible for managing inbound and outbound communications related to potential fraud activity. This team operates 24/7/365 and handles ticket creation, case management, and customer support across various digital platforms. Analysts will assess and evaluate transactional alerts for potential fraud, troubleshoot issues related to retail applications, and provide resolution or escalation support. The role involves direct interaction with customers and internal teams, requiring strong investigative skills and a customer-first mindset. Key Responsibilities: * Review and respond to fraud alerts across multiple user interfaces * Troubleshoot and resolve customer issues related to online banking applications * Document case details and customer interactions accurately * Conduct research using internal tools and knowledge bases to resolve or escalate cases * Communicate with customers via phone, email, and web portal * Collaborate with internal fraud and operations teams to ensure timely resolution Required Skills: * Investigation and analysis * Fraud detection * Customer service orientation * Call center experience * Strong attention to detail * Ability to multitask in a fast-paced environment Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pittsburgh,PA. Application Deadline This position is anticipated to close on Oct 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.