Coordinator, Parking and Shuttle Services

Shift:Monday through Friday 7:00 AM to 3:00 PM
Department: Security/Parking
Compensation:

* Base Pay Range: $16.68 - $26.31 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a proactive, people-focused professional who thrives on solving problems and creating a welcoming experience for patients, visitors, and staff. The ideal candidate is a calm and confident communicator who handles challenges with diplomacy and a service-first mindset. If you're someone who enjoys being on the move, staying organized, and making a visible impact every day, this role offers the perfect blend of independence and teamwork. You'll be the friendly face and reliable resource for all things parking-ensuring smooth operations and positive interactions across our campus. Join a team that values integrity, responsiveness, and a commitment to excellence in every encounter.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Perform parking enforcement duties and issue parking citations for violations of hospital and campus parking regulations including but not limited to, checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles. Act as a liaison between University of Missouri Parking and Transportation (MU P&T) and MUHC to support health care customers, staff, and management. Coordinate needed repairs, maintenance, and work ticket submissions related to parking lots, structures, shuttles/vans for properly maintaining parking equipment and hardware. Handle parking and traffic complaints and concerns of hospital community and guests with tact and diplomacy. Including but not limited to; investigating vehicular concerns, non-registered vehicles, processing citations, appeals, grievances, and general customer support. Timely processing of appeals coordinated with MU P&T for staff, faculty, and students' citations. Support parking services team on activities and duties, including but not limited to - assisting visitors entering and exiting the parking structures, monitoring lot volumes and capacity, directing staff and vendors to correct assigned parking locations.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of customer service or related experience.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs.

The University of Missouri is an Equal Opportunity Employer.