EAST TN EMPLOYER EDUCATION AND REVIEW SPECIALIST - 72115

Executive Service

Who we are and what we do:

The Tennessee Department of Treasury impacts the lives of Tennesseans every day. Treasury is responsible for many of the financial operations of state government, including managing more than $125 billion in assets through its various investment programs. We administer the States Retirement Program, RetireReadyTN, which combines the state pension plan, Tennessee Consolidated Retirement System, and the States Deferred Compensation plan. Treasury serves all Tennesseans by helping to educate and empower individuals to make informed financial choices, and by providing public-serving programs in the areas of college savings, financial literacy, unclaimed property, criminal injuries compensation, and more. The East TN Employer Education and Review Specialist plays a key role on the Outreach team, serving as the primary regional contact for Local Education Agencies (public K-12 school districts) reporting to the Tennessee Consolidated Retirement System (TCRS) defined benefit pension plan.

Job Overview:

The specialist is responsible for reviewing employer-submitted data to ensure accuracy and compliance with TCRS requirements. This includes identifying and resolving discrepancies through collaborative data review meetings. The role requires strong analytical skills and proficiency in navigating databases and payroll systems. In addition to technical support, the specialist provides training and education to employers on the laws, policies, and provisions that govern participation in TCRS. This educational component ensures employers understand their responsibilities and are equipped to maintain compliance. Success in this role depends on a combination of technical expertise, attention to detail, and strong relationship management skills. The ability to communicate complex information clearly and provide excellent customer service is essential. This is a remote position serving the East Tennessee region, with occasional in-person meetings and travel required. Candidates must reside in Tennessee, preferably within the East Tennessee Grand Division.

Key Responsibilities:

• Build and maintain relationships with TCRS-participating local government employers within the assigned grand division.
• Educate and train employers on TCRS policies and procedures
• Train newly participating employers on reporting to TCRS, including coordinating with new/existing payroll software vendors.
• Educate employers on all employer self-service functionality and provide employers with updates related to the TCRS retirement information system (Concord).
• Ensure TCRS participating employers report member data and submit contributions by the monthly reporting deadline.
• Respond to employer-related inquiries each month during the reporting cycle, assisting with analyzing and resolving reporting errors in coordination with internal Treasury staff.
• Test employer files in the retirement information systems user acceptance testing (UAT) environment when there are changes with software vendors or plan types.
• Administer periodic census data reviews with assigned participating employers to improve the accuracy of demographic and salary data used in the annual actuarial process.
• Collaborate with employers to address needed corrections to TCRS post submission data
• Facilitate coordination between TCRS employers and the States Deferred Compensation recordkeeper to respond to questions regarding 401k and 457b plan reporting.

Minimum Qualifications:

1. Graduation from a four-year college or university
2. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint
3. Reliable internet access for remote work
4. Valid drivers license for travel within assigned territory
5. Strong written and verbal communication skills
6. Ability to analyze data and troubleshoot reporting issues
7. Comfortable conducting both in-person and virtual meetings
8. Ability to manage multiple tasks and deadlines independently
9. Graduate degree: Preferred degrees include business, marketing, communication, accounting, finance, human resources, information science, public relations, or public administration
10. Experience with payroll systems and record keeping databases
11. Experience with retirement program administration
12. Experience with client relationship management and customer service

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.