TASKI Technical Customer Service Representative

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com.

Position Summary

We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. You'll play a key role in delivering exceptional after-sales service, diagnosing technical issues, and ensuring customer satisfaction throughout the service cycle.

Key Responsibilities

• Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
• Maintain strong technical knowledge of TASKI and NSS equipment and parts.
• Communicate with customers via phone, email, chat, and remote guidance to assess and resolve equipment issues.
• Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.
• Process orders and dispatch service calls in compliance with company policies.
• Advise on warranty coverage, return policies, and service procedures.
• Promote after-sales services and products through up-selling techniques.
• Conduct follow-up calls and satisfaction surveys to ensure service closure and customer happiness.
• Utilize systems such as SAP, Salesforce, Microsoft 365, Intellitrail, and Remote Guidance tools.
• Participate in ongoing learning and development (minimum 100 hours/year).

Required Qualifications

• 1-3 years of experience in a technical or customer service environment.
• Technical aptitude in electronics or mechanics (schematic reading skills a plus).
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using CRM and ERP systems.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com