Loan Servicing Intern, Operations Center - Onalaska, WI

At Altra Federal Credit Union, we're more than just a financial institution - we're a community partner dedicated to helping our members achieve their financial goals. We believe in education, integrity, and empowerment, and we're looking for motivated individuals who share our values to join our team.

We are seeking a detail-oriented and eager-to-learn Loan Servicing Intern to join our team. This is an excellent opportunity for students interested in finance or credit union operations to gain hand-on experience in a professional, member-focused environment.

Key Responsibilities

• Assist in the processing and servicing of consumer and real estate loans.
• Perform routine administrative tasks such as document verification, data entry, and file maintenance.
• Process incoming mail for the Escrow and Loan Servicing departments.
• Package and mail escrow payment packages and other various correspondences.
• Support the team with loan payment processing, payoff quotes, and loan modifications.
• Assist with tasks related to titling, including lien perfection and lien releases.
• Perform basic file maintenance on member files.
• Provide loan documentation to members as requested
• Ensure compliance with all credit union policies and regulatory requirements.
• Participate in special projects and other duties as assigned.

Qualifications

• High school diploma (or equivalent) required.
• Currently pursuing a degree in Finance, Accounting, Business Management, Economics, or a related field required. Degree could be from a technical college or university.
• 1+ year of office, financial institution, or customer service experience, preferred.
• Strong communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Learning Opportunities

• Hands-on experience in loan operations and servicing
• Exposure to credit union compliance and member service practices
• Mentorship from experienced professionals in the field
• Opportunities to develop professional skills in a supportive environment

Internship Details

• Duration: The internship will be twelve (12) months in length and could be extended for additional time beyond the twelve-month timeframe, with mutual consent from Altra and the student and depending on the workload needs
• Weekly Hours: Part-time temporary position; 20- hours per week, Monday through Friday.
• Semester Schedule: Hours and days based on the student's schedule of availability, during school semesters.
• Summer / Holiday Schedule: Up to 40- hours per week during the summer months and holiday breaks.

Pay and Benefits

• Starting pay of $17.00 per hour
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam
• Up to a 6% Employer-matched 401(k) + 3% employer contribution
• Paid training opportunities
• Employee-only perks and discounts

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Enrolled in College (required)
High School or GED (required)

Currently pursuing a degree in Finance, Accounting, Business Management, Economics, or a related field required. Degree could be from a technical college or university. (required)
1+ year of office, financial institution, or customer service experience, preferred. (preferred)
Strong communication and interpersonal skills. (required)
Strong attention to detail and organizational skills. (required)
Ability to work independently and collaboratively in a fast-paced environment. (required)