Seasonal Traveling Santa Tour Manager - Herald Square

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Tour Managers oversee the day-to-day operation, production load-in/strike, media appearances, and customer experience of Macy's Santa Tour on behalf of Macy's Studios.

What You Will Do

• Have full schedule availability from 11/3/25 - 12/23/25
• Work with Production Operations Specialist to design and implement staff training
• Partner with Production Operations Specialist on development of each tour stop's production schedule and daily timelines
  
  
  
  • Manage timelines and points of contact for each location
  • Liaison with Stores team keeping attention to arrival, departure, store preparation, and safety at each location
  • Liaison with External Communications to ensure staff attend all press hits and media appearances
  
  
• Maintain the highest levels of customer service throughout the tour
  
  
  
  • Interface with guests and address special needs and/or concerns
  • Demonstrated experience in responsibly de-escalating and managing through employee relations issues, as well as customer disputes and/or concerns
  • Ability to manage through challenges with the utmost discretion, and an understanding of legal and ethical obligations to colleagues and the company
  
  
• Ensure safety guidelines are being adhered to in all touring locations
• Oversee load-in/strike of event set and assets
• Send nightly report recapping events of the day
• Must be comfortable living on a tour bus with other tour personnel and be comfortable living and/or sleeping in a confined space for an extended period of time
  
  
  
  • Must maintain a respectful and organized demeanor while living on the tour bus
  
  
• Must be comfortable with air travel
• Work alongside a diverse team and be a team player
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Perform other duties as assigned

Who You Are

• Candidates with a Bachelor's degree are encouraged to apply
• You must have the ability to work independently and to multitask in a fast-paced environment with minimal supervision.
  
  
  
  • Crowd control experience preferred
  
  
• Experience with employee relations, leading teams of varying sizes, and training others in the skills required for their positions is preferred
• Touring operations experience (preferably in entertainment, theater, or production, Company/Tour/Stage Manager).
• Present a professional image consistent with Macy's brand values
• Event execution and/or management experience is required
  
  
  
  • Managing schedules and timelines.
  • Working with media/press preferred.
  
  
• Strong interpersonal, written and verbal communication skills are required
  
  
  
  • Must be able to stay calm under pressure and problem-solve in a dynamic environment
  • Knowledge of a second language helpful but not required
  
  
• Basic math functions such as addition, subtraction, multiplication and division
• Other Skills:
  
  
  
  • Customer service experience
  • Basic computer skills
  
  

Essential Physical Demands/Work Hours

• Ability to lift at minimum 50 pounds
• Heavy lifting and getting dirty should be expected in this position
• 4am - 10pm on alternating or successive days
• On tour 11/30/25 - 12/23/25

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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