Workforce Optimization and Performance Analyst- NY or NJ

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan with company match
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat our employees with fairness and respect, regardless of race, ethnicity, gender, and other differences. We value the diversity of our employees, recognizing that it strengthens our credit union and the communities we serve.

Title of Position: - Workforce Optimization and Performance Analyst- Endwell, NY or Saddlebrook, NJ

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM.

Compensation Range: $65,000 - $90,000/annually. Compensation will be determined based on factors such as directly related work experience, education, geographic location, and specialized skills.

Location: Position hybrid in Endwell, NY or Saddlebrook, NJ

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Serve as a strategic liaison between frontline and support departments, enhancing communication and operational alignment.
• Proactively identify, document, and resolve cross-functional service delivery issues or breakdowns impacting workforce experience.
• Align on deliverables, timelines, and shared goals by facilitating regular touchpoints, feedback loops, and stakeholder working sessions.
• Lead workforce enablement initiatives by curating, organizing and disseminating key process knowledge, training assets, and onboarding content using digital platforms; develop scalable knowledge-sharing practices and digital onboarding modules to ensure consistent understanding of tools, workflows, and best practices across teams and regions.
• Regularly audit and refresh content to maintain accuracy, accessibility, and relevance.
• Support upskilling efforts through the development of structured learning materials and performance support.
• Assume ownership of programs and initiatives that assist with driving membership and market growth.
• Complete employee journey mapping and process improvement initiatives focused on removing barriers and enhancing the day-to-day experience of member facing employees.
• Conduct discovery sessions, shadowing, and process walkthroughs to uncover inefficiencies and areas for optimization.
• Design and document current-state and future-state processes using process mapping and mining software; collaborate with cross-functional teams to implement improvements, leveraging automation tools to streamline repetitive tasks and monitor post-change performance for continuous refinement. Assess training needs and provide input into curriculum design and improvements.
• Support data-driven storytelling to build alignment, drive accountability, and demonstrate ROI on employee experience-focused efforts.
• Manage and implement listening strategies to close the communication loop and drive responsive
• Strategically lead the redesign and enhancement of the employee feedback and idea-sharing processes, collaborating across teams to drive engagement and surface actionable insights.
• Partner with various business units and teams to deliver employee experience focused reporting by combining operational and retail specific KPIs with employee sentiments and behavioral metrics, utilizing analytics platforms.
• Provide departmental back-up coverage as
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Manage budgets and GLs related to specific department programs and initiatives

Minimum Qualifications & Experience:

• Bachelor's degree in business administration, organizational development, social science or related field with 1-3 years of related experience including experience in supporting organizational projects; 4-6 years of experience may be considered in lieu of a degree.
• Exposure to process mapping and/or improvement techniques.
• Familiarity with people data analytics and organizational KPIs related to organizational process improvement
• Ability to compose reports, correspondence, proposals, and other business documents for dissemination to internal staff and/or to outside contacts.
• PMP Certification or ability to obtain within 1 year of hire.
• Proficient in the Microsoft Office Suite programs.
• Travel will be required for this position.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Specialized knowledge required and leadership experience
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• 2 years project leadership experience.

We're more than banking. You can be, too. #ClaimYourSeat