Cross Functional Solutions Lead

The Cross Functional Solutions Team Lead serves as a strategic leader in the support and optimization of Enterprise Resource Planning (ERP) systems-primarily Workday-across the Universities of Wisconsin System. This role integrates responsibilities from both the Workday Enterprise Solutions Team (WEST) and the Administrative Transformation Program (ATP), focusing on cross-functional system design, implementation, and support for Finance, Human Resources, and Research Administration. The individual in this position directs the design, configuration, troubleshooting, and maintenance of Workday and related systems such as Adaptive, Jaggaer/ShopUW+, and RAMP. They lead system analysis, stakeholder engagement, and strategy development to support both operational needs and long-term transformation goals, acting as the principal contact for technical solutions within the application and database infrastructure.

This position requires close collaboration across business domains and technical teams-including integrations, conversions, data, and reporting-to ensure cohesive system functionality and alignment with institutional objectives. The Cross Functional Solutions Team Lead partners with ATP governance groups, UW System leaders, service providers, and stakeholders to advance transformation goals and post-go-live support. They supervise and mentor staff, provide technical guidance, and foster a culture of continuous improvement. This includes enhancing user experience, expanding system functionality, and identifying training opportunities for team members.

In alignment with ATP's mission to simplify administrative complexity, the role also supports business process standardization, optimization, and redesign. The successful candidate will contribute to a unified leadership team within WEST, support distributed decision-making, and champion diversity, inclusion, and equity throughout the transformation journey.

The primary work schedule is Monday through Friday during business hours, beginning no later than 9:00 AM CST and ending no earlier than 3:00 PM CST, with on-call or weekend rotation as needed.

Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities

Troubleshoots hardware, software, and system problems that involve ERP system-wide functionality

Plans, coordinates, and implements system-wide updates, upgrades, and patches for ERP systems

Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Recommends and participates in the implementation of ERP system enhancements or changes that may involve custom design, optional, and third-party products

Designs, configures, monitors, and maintains performance metrics for system features and recommends and takes corrective/preventive actions

Assists in serving as the liaison representing interests to internal and external stakeholders

Assists management team by advising on enterprise information technology operations and business models

Creates and updates access permissions and maintains user accounts to maintain ERP systems security through user profile management

Department: Workday and Enterprise Solutions Team (WEST)

Compensation: Well qualified applicants can expect to earn between $118,010 - $140,150, with final salary based on experience and qualifications

Required Qualifications:

• 3+ years of experience with Workday software. Strong technical skills in configuration, integration and reporting.
• 3+ years of experience with project tracking and change management tools.
• 3+ years of experience providing IT/Software support including documenting business requirements, functional specifications, and creating user materials.
• Strong problem-solving skills, including the ability to diagnose and solve complex issues within Workday.
• High level of comfort working with, and adjusting to changes in, different software solutions while managing competing priorities.
• Exceptional communication and presentation skills. Ability to establish and maintain strong working relationships with peers, executives, and stakeholders.

• Experience leading projects, people, or both (7+ years desired).
• Ability to prioritize work across team members to ensure deadlines are met and production issues are resolved in a timely manner.
• Knowledge across multiple Workday modules and system wide configuration.
• Ability to effectively collaborate and coordinate in a remote work environment.

Education: Degree not required.

To begin the application process, click the "apply now" button. Please submit a resume and cover letter detailing your related experiences and background as they relate to the qualifications and duties in this job description. Applications submitted without a cover letter will still be considered, but a cover letter is requested to more thoroughly demonstrate how your experience aligns with the qualifications outlined in the position description. Failure to adequately demonstrate experiences aligned with the required qualifications in either a cover letter or resume will result in your application not being considered for employment.

Please submit your application by November 2, 2025 at 11:55pm to ensure consideration.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Daniel McCusky, HR Generalist

daniel.mccusky@wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.