ATM Operations Specialist II

ATM Operations Specialist II, is a member of the Operation's Team that supports the processing for the ATM Channel and is responsible for performing a wide variety of bank operational duties in a high-volume deadline driven environment. The ATM Operations Specialist II interacts with various bank personnel while serving as a resource agent and assisting in the verification of processes and applications. The ATM Operations Specialist II also handles inquiries from employees, customers and vendors; performs special projects and provides back up to other ATM Operations Specialists.

Essential Duties and Responsibilities

• Reconcile ATM general ledgers and accounts. Investigate and reconcile differences.
• Daily processing and approval of general ledger and account entries.
• Responsible for processing and tracking ATM disputes.
• Daily monitoring of ATMs and tracking of ATM issues, ensuring timely resolution.
• Acts as a first-line resource for problem solving regarding all ATM operational issues.
• Support branches and Loomis with ATM settlement and balancing.
• Research and resolve ATM outages.
• Teller Processing. Key tickets and balance ATM teller drawers.
• Receives and handles inquiries from employees throughout the enterprise, vendors, and customers.
• Accountable for achieving individual goals and supporting department goals
• Maintains detailed records on all work responsibilities as required.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills

• Ability to perform tasks quickly and accurately.
• Ability to apply critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to persevere when faced with obstacles
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. Reviewing related information to develop and evaluate options and implement solutions.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write moderately complex correspondence and procedures.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands while maintaining a professional demeanor.

• Education and/or Experience

• High school diploma or its equivalent is required, and
• Three plus years of related experience in banking operations and/or ATM experience preferred.

• Computer Skills
  • MS Office programs (Excel, Word, Outlook, etc.)

• Certificates, Licenses, Registrations

• None

• Other Qualifications (including physical requirements)

• Proficiency of electronic communications.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.