Diagnostic Services Manager

GENERAL PURPOSE OF THE JOB:

The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America. This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership & Strategy:
  
  
  
  • Lead regional diagnostic teams to ensure consistent delivery of services across all major markets.
  • Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability.
  • Develop and implement strategic initiatives to expand diagnostic capabilities and coverage.
  
  
• Training & Development:
  
  
  
  • Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques.
  • Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute).
  
  
• Operations & Quality Control:
  
  
  
  • Coordinate staffing and scheduling of diagnostic technicians across regions.
  • Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards.
  • Serve as the primary contact for internal and external stakeholders regarding diagnostic issues.
  
  
• Communication & Reporting:
  
  
  
  • Foster professional communication with customers, sales reps, field staff, and internal personnel.
  • Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits.
  • Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS:

• Level 1 Thermographer (Infraspection Institute or equivalent).
• Radiation Safety Officer (RSO) training.
• OSHA 10-Hour Certification.

OTHER SKILLS AND ABILITIES:

• Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience.
• Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
• Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
• Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
• A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning.
• Proven leadership experience in roofing diagnostics or related field.
• Strong knowledge of infrared, nuclear, and visual inspection methodologies.
• Experience with OSHA safety standards and diagnostic compliance protocols.
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel across North America as needed.