Assistant Director, Housing and Food Services

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Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

Campus Housing and Food Services Managers oversee, direct, and manage Commonwealth Campus residential and retail food services, housing facilities, and ancillary operations. Primary responsibilities include developing and implementing strategic plans and operational budgets; establishing operational standards across locations; ensuring food quality and customer service, a safe and secure residential living and work environment, and a student-centered atmosphere.

• Direct the overall operations of residential and retail food services, housing facilities, and ancillary operations across Commonwealth Campuses; develop and implement strategic plans and initiatives
• Maintain accountability for the financial success of assigned locations; forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts
• Oversee special capital and campus projects such as new construction and renovation; participate in design, job meetings, architect and contractor selection; collaborate with facility planners and other internal/external contributors
• Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards and ensure compliance; manage facility audits
• Ensure delivery of product quality, a safe and secure living and work environment, and exceptional customer service
• Maintain awareness of industry trends; identify/develop/implement new product mix, new technology, and service efficiency concepts
• Investigate and resolve problems escalated to management level including customer service or parental concerns, product quality, facility and maintenance issues, and personnel performance, etc.
• Foster a student-centered work environment; communicate goals and objectives to a variety of groups; resolve emergency situations; liaise with Leadership, University Police, Athletics, Continuing Education, General Counsel, Maintenance & Operations, et al
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Manager Level Specifics:

• Manages direct reports where primary duty is the management of a working unit.
• Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

• Oversees a team (typically 4 or more; no fewer than 2) full-time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

• Monitors and tracks department/area budget
• May plan, forecast, and/or assist in developing budgets
• May have final signature authority for specific area

Problem Solving:

• Encounters varied and complex problems
• Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
• Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

• Works independently on complex or strategic assignments
• Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
• Reviews completed work of others for conformity to policy, and effectiveness of approach
• Delegates advanced tasks to others

Communication and Collaboration:

• Communicates with both internal and external audiences
• Collaborates closely with team members and various areas across the University
• Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
• Communicates key university initiatives and how unit's work contributes to their achievement
• Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
• Establishes and maintains networks to facilitate successful communication among units

Critical Skills

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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