Housekeeping Manager

Operational Leadership

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  Support the Assistant Executive Housekeeper in daily supervision of room attendants, housepersons, and laundry team.

  
  
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  Conduct daily room inspections and ensure rooms meet Hilton brand standards.

  
  
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  Verify cleanliness of guest rooms, public areas, and back-of-house spaces.

  
  
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  Follow up on any deficiencies with corrective action and documentation.

  
  
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  Monitor daily room assignments, priorities, and completion reports.

  
  

Training & Development

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  Assist in the onboarding, training, and continued development of housekeeping team members.

  
  
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  Conduct hands-on training for new procedures, cleaning standards, and safety protocols.

  
  
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  Reinforce Hilton and Crescent Hotels' service culture through daily coaching and positive leadership.

  
  
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  Support cross-training of team members for flexibility and operational coverage.

  
  

Quality & Compliance

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  Ensure compliance with Hilton brand standards, safety, and sanitation protocols.

  
  
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  Partner with the Assistant Executive Housekeeper on quality audits and property inspections.

  
  
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  Report and follow up on maintenance deficiencies and coordinate with Engineering.

  
  
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  Maintain linen inventory and ensure proper usage and par levels.

  
  

Communication & Coordination

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  Act as a communication bridge between the housekeeping team and the Assistant Executive Housekeeper.

  
  
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  Support scheduling adjustments, attendance follow-up, and daily team briefings.

  
  
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  Ensure clear communication of priorities, special projects, and VIP requests.

  
  
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  Promote teamwork, motivation, and positive morale across all shifts.

  
  

Guest Service

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  Handle guest requests and complaints promptly and professionally.

  
  
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  Collaborate with Front Office and Engineering to ensure timely room readiness and guest satisfaction.