Barista

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

The Barista is responsible for greeting members and guests, answering telephones, processing sales transactions and receiving, tagging and controlling inventory.

Fundamental Requirements:

* Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.

* Greet and welcome all guests and members.

* Process transactions for all purchases.

* Be knowledgeable about and provides basic product information for guests and members.

* Assist the sales effort by providing information and communicating potential guest/member needs to retail manager.

* Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.

* Receive, tag and place new merchandise on floor.

* Ensure shop is prepared for proper opening and closing each day.

* Assist in setting up and maintain the cleanliness and orderliness of displays.

* Assist with quarterly inventory as needed.

* Assist in preparing amenity gifts as necessary.

* Ensure overall guest satisfaction.

Education & Experience:

* High school diploma or equivalent

* 2 years retail experience preferred

* Must be proficient with computers and POS systems.

Physical requirements:

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

* Ability to stand during entire shift.

General requirements:

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Maintain a warm and friendly demeanor at all times.