Field Engineer - Test Asset Management

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are looking for an experienced Field Engineer who will ensure the installation, maintenance, and troubleshooting of our high-tech systems at various sites. Join our team to help us deliver exceptional service and support to our clients, ensuring the smooth operation of our test systems, products and services.

Installation & Setup:

• Perform the installation, configuration, and testing of equipment, systems, or machinery at client sites.
• Ensure all installations are completed according to specified designs and in compliance with safety standards.

Maintenance & Repairs:

• Conduct routine inspections and preventive maintenance to ensure the smooth operation of equipment and systems.
• Troubleshoot and resolve complex technical issues, either on-site or remotely, to minimize downtime.

Technical Support:

• Provide on-site and remote support to clients, addressing technical queries, and guiding through system setups.
• Document all service actions, findings, and recommendations accurately and provide clear reports.

Project Coordination:

• Assist in the planning, scheduling, and execution of projects, ensuring tasks are completed on time and within budget.
• Collaborate with engineers, project managers, and client representatives to ensure all technical requirements are met.

Safety & Compliance:

• Adhere to all safety protocols and guidelines, ensuring both your safety and the safety of the client's personnel.
• Comply with industry regulations and company policies to ensure quality and safety standards are maintained.

Customer Relationship Management:

• Build and maintain strong relationships with clients by offering exceptional customer service and technical advice.
• Provide training to clients and end-users on system operations and maintenance procedures.

Reporting & Documentation:

• Maintain detailed records of work performed, including technical specifications, service reports, and maintenance logs.
• Prepare detailed field reports for internal teams to track the performance and issues related to equipment and systems.

• Experience: 8+ years of hands-on experience as a Field Engineer, Test Engineer or similar role, with a focus on field service or technical support.
• Strong knowledge of industry-specific tools and technologies.
• Proficient in troubleshooting, diagnostics, and resolving complex technical issues.
• Familiarity with hardware, software, and network troubleshooting.
• Excellent analytical and problem-solving skills with the ability to work under pressure.
• Proficiency in using diagnostic tools, testing equipment, and software applications.
• Strong oral and written communication skills.
• Organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Education: Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
• Travel: Ability to travel up to 50%.
• US Citizenship required.

• Experience with industry-specific systems/equipment.
• Knowledge of safety protocols and industry-specific compliance standards.
• Familiarity with specific software tools used in the field (e.g., AutoCAD, GIS systems).
• Prior experience in aerospace or telecommunications industries.
• Demonstrates a proactive approach to solving field-related challenges.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.