Systems Administrator

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach-one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world's most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

The successful incumbent will be part of Global Technology Solutions (GTS) within the OPS Technology Public Sector Cloud Environment Department. The GTS group caters to the diverse technology needs of RTI and its effort to digitally transform the Institute. GTS provides technical support, resources and services to help staff work efficiently and effectively in compliance with RTI policies. GTS also aims to provide technology solutions to support the Institute's Business Units, General and Administrative functions, and make RTI a global leader in finding innovative solutions to technological challenges.

Responsible for the operation of Windows and/or Unix-based application, database, messaging, specialized computing, storage, and web platforms. Operational support includes implementation as well as maintenance of user rights, group rights, and operating systems.

Essential Duties:

• Provide operational support of Windows and/or Unix-based application, database, messaging, specialized computing, storage, and web platforms, including implementation as well as maintenance of user rights, group rights, and operating systems.
• Execute business continuity and system test plans.
• Monitor and maintain system capacity, cost recovery accounting, data security, patch management, systems documentation, and system management tools.
• Serve in a tier three support capacity for infrastructure systems.
• May coordinate or manage projects in addition to serving as a project resource.
• Install operating systems software in accordance with manufacturer's recommendations.
• Configure equipment based on technical specifications and/or SOPs.
• Manage file system rights and access.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Monitor systems availability, performance, capacity, and/or security.
• Develop baseline performance and track ongoing trends such as system availability and response time.
• Maintain system documentation to reflect current configuration status.
• Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management.
• Track system usage and corresponding charges.
• Troubleshoot and resolve problems in response to alerts from monitoring tools or trouble reports from other ITS staff.
• Escalate problems to and status with vendors or other ITS staff as needed and in accordance with SOPs.
• Perform meaningful tests on the solution to confirm problem resolution and ensure the absence of unintended side effects.
• Work projects through to completion while keeping project team members, stakeholders, vendors and ITS management informed of issues and overall status.
• Manage time utilization to ensure that tasks are complete on or ahead of schedule, or that issues are escalated to project or ITS management.
• Communicate status to impacted stakeholders - including end users, ITS support staff, and ITS management - before, during, and after the installation or problem resolution activities as appropriate and in accordance with SOPs.

Bachelor's Degree and 0 years of experience, or equivalent combination of education and experience.

Skills & Abilities

Below are skills and abilities required to perform the essential duties of this job. An addendum that clarifies additional skills and abilities for incumbents in this job may be used in addition to this description.

• Excellent knowledge of MS Word, Outlook, PowerPoint, Excel.
• Ability to manage multiple priorities.
• Ability to work well with others.
• Ability to listen and communicate well both verbally and in writing.
• Ability to work independently.
• Attention to detail and accuracy.
• Ability to obtain proper security clearances as noted by contracts.
• In-depth knowledge of or skills in diagnosing, repairing and communicating the status of HP or other network printers
• Applied knowledge of or skills in interfacing with end users and vendors.
• General knowledge of cloud platforms and concepts.
• General knowledge of or skills in installing, configuring, and implementing group rights, user rights, and operating systems.
• General knowledge of or skills in testing Business Continuity Plans
• General knowledge of or skills in monitoring and maintaining system capacity, patches, system quotas, system documentation and system management tools.
• General knowledge of or skills in diagnosing, repairing and communicating status of system backups and restorations, system capacity, file and print services, group and user rights, operating systems, system quotas, and systems management tools.
• Basic or general knowledge of or skills in diagnosing, repairing, and communicating the status of applications, database systems, messaging systems, specialized computing platforms, storage systems and web technologies.
• Basic knowledge of or skills in project coordination.
• Knowledge of Windows Server, VMWare and Linux platforms (RHEL), HP or other network printers, Windows Defender, Cohesity Backups, AWS, Azure, O365, MS Exchange, Oracle, MS SQL, or Sybase database systems, Listserv messaging applications, NetApp, F5 Big IP Load Balancing, PowerShell, Active Directory, and Group Policy.
• Demonstration of the RTI Values and Lead Forward behaviors by all employees is critical to the Institute's success. Behaviors associated with our Values and Lead Forward can been found on RTI Insider and Careers page.

Specialist Skills

• Software Quality Assurance
• IT Trends
• Network/System Architecture, Configuration and Management
• Programming and Scripting Languages
• System Development
• Security Administration
• Technical Troubleshooting
• IT Service Continuity Management
• Systems Analysis
• Systems Management
• Information Technology Service Management (ITSM)
• Operating Systems

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.