Program Manager

Key Responsibilities:

• Develop and maintain standard operating procedures (SOPs) for assigned projects.
• Manage study budgets and subcontracts with affiliated institutions.
• Supervise daily administrative operations of all study staff.
• Write and maintain operations manuals.
• Participate in policy and procedure development for clinical studies.
• Coordinate multi-center trials in collaboration with NIH, Department of Public Health, PCORI, and private foundations.
• Report study progress at investigator meetings.
• Responsible for overarching administration within the center, such as onboarding vendors, new staff, and overseeing timesheets.
• Hire, train, onboard, and support Clinical Research Coordinators, Project Managers, Training Managers, Programmers, and other staff.
• Serve as the primary liaison with sponsors, IRBs, core laboratories, site PIs, and study staff.

Qualifications:

• Bachelor's degree with mastery of the research process, independent of field of study is required. Master's Degree or PhD preferred.
• Experience with community-based research is strongly preferred.
• Minimum 5 years in clinical research setting with experience.
• Prior supervisory experience required.
• Strong analytical, communication (written and verbal), quantitative, problem-solving, and organizational skills required. Basic typing and computer skills, including document preparation and Excel spreadsheet capabilities, and medical terminology required.
• Attention to detail and working under deadline pressure are essential.
• Strong interpersonal and leadership skills with the ability to train, supervise, mentor, and support team members effectively.
• Excellent judgment and ability to make independent, effective decisions in appropriate situations.
• Team building and conflict management skills. Ability to promote collaboration and communication within and beyond the team.
• Prior experience with Monday.com or other CRM software is preferred.
• Prior experience with Workday is preferred.

Primary Administrative Duties:

* Support management of grant budgets across PIs, including salary planning for the PI and research staff.

* Direct QA activities related to human subject's research compliance (IRB application oversight, auditing of processes and materials, coordination of Electronic Lab Notebook compliance).

* Coordinate purchasing (infrastructure and supplies) for the Center with departmental administration.

* Coordinate engagement of external contractors as needed.

* In conjunction with the PIs, develop and implement new research protocols including design, data collection systems, and institutional review board approval.

* Responsible for hiring, training, and orienting new staff as well as facilitating regular performance reviews for existing staff.

* Serve as a liaison to external collaborators for financial and IRB matters.

* Maintain website for specific programs/initiatives within the lab, as well as the overall lab website, in collaboration with webdesigners/administrators.

* Integrate maintain CRM software to support establishing and maintaining school and community partnerships.

Primary Management Duties:

* Supervise the overall operation and smooth functioning of the Center, including delegating tasks and responsibilities to other members.

* Interview candidates, reviews resumes and CVs.

* Review and write job descriptions for open positions.

* Carry out annual performance evaluation of the staff.

* Train and independently supervise staff, student interns, sponsored staff, and volunteers in specific procedures.

* Supervise, teach, and advise all members on established protocol and data analysis.

* Oversee all purchase order requisitions by other members, prepares special orders, web orders, check requests, expense reports, corporate card reconciliations, and vendor agreements.

* Work independently to resolve billing disputes between vendors and Accounts Payable

* Assist PIs with preparation for conference presentations and written published articles.

* Assist PIs in identifying funding opportunities, applying for grants.

* Assist Center Director with scheduling and communications.

* All other duties as assigned.