Supervisor, Blood Collections Learning

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Works within Divisional Blood Operations to provide oversight in management of Instructional Specialist and scheduling of training events. Ensures training goals are met based on Enterprise goals and Divisional needs. Monitors activities to ensure compliance with SOPs. Serves as a resource for all Donor Services staff regarding training related matters.

Training would include, but not limited to, the blood collection process, optimizing customer service and leadership and should employ proven instructional design.

Works to continuously improve training in alignment with Enterprise goals for growth.

Provides direct supervision and support to Blood Collection Training Specialists.
• Ensures opportunities for training are abundant and coordinated with Divisional needs for hiring and promotion.
• Provides input into the creation of engaging and compelling course content that enhances not only retention of learned material, but retention of employees within NYBCe.
• Synchronizes class sizes with Blood Collection Learning Instructors ability to provide effective training.
• Ensures instructional goals and objectives meet regulatory standards, internal and external.
• Supports and provides input into the maintenance of competencies.
• Ensures training content is in sync with Standard Operating Procedures per Division without compromising the integrity of the curriculum.
• Monitors and mentors team members and applies disciplinary actions as appropriate.
• Troubleshooting issues with any new resources and content.
• Supports organizational quality efforts by accepting responsibility for:
• Reporting any problems relating to the product, process and quality system.
• Participating in the implementation of solutions to problems.
• Initiating, recommending or providing solutions through designated channels.
• Verifying the implementation of solutions.
• Controlling further processing, delivery or instillation of non-conforming products until the deficiency or unsatisfactory condition has been corrected.
• Prepare various reports.
• Attends conferences, seminars, as required.
• Makes recommendations to improve business unit practices and processes.
• Any related duties as assigned.
• Serves as role model for professionalism in manner, appearance, and relationships with staff and donors.
• Communicates with management regarding retraining when staff not compliant with SOPs or having difficulty performing job duties.
• Maintains confidentiality of personal information regarding donors and staff.
• Stays current with all changes.
• Participates in the organization's change management process.
• Makes recommendations to improve organizational processes.
• Participates in professional activities to keep current on industry trends and regulations.
• Performs other duties as assigned.

Travel:

• Position requires up to 25% travel locally. May include cross-regional travel, Approximately 5%.

Education:

• AA or BS in relevant field or equivalent work experience required.

Experience:

• Three years' experience in training or leadership profession where staff training was required - healthcare is required.
• Previous experience in Instructional Design optimal.
• 5 years blood banking experience or related field.

Licenses / Certificaton:

• Valid Driver's License

Knowledge:

• Lesson and curriculum planning skills
• Advanced presentation and public speaking skills

Skill:

• Excellent written and verbal communication skills.
• Strong interpersonal skills to interact positively with a variety of individuals.
• Excellent customer service skills.
• Critical thinking and problem-solving skills.
• Ability to work both independently and as part of a team.
• Ability to manage diversified staff in multiple locations.
• Computer skills.
• Ability to contribute to the creation of courses and review of content.
• Ability to apply learning theories and instructions.Ability to effectively present information.
• Excellent organizational and analytical skills
• Lesson and curriculum planning skills.
• Excellent leadership skills.

Abilities:

• Ability to apply learning theories and instruction as designed by the Instructional Designer.
• Ability to maintain a high level of confidentiality.

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $95,000.00p/yr. to $105,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.