Commercial Banking Support Team Leader (Hybrid Eligible)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

The Commercial Banking Support (CBS) Team Leader provides leadership, strategic direction, and oversight for the Commercial Banking Support team. This role ensures the delivery of exceptional customer service, operational excellence, and business growth through effective team management, cross-functional collaboration and integration, and continuous process improvement.

This role is eligible for a hybrid work schedule, with the expectation that the selected candidate will work on-site at least three days per week.

A successful candidate will have:

• Experience providing direction, delegating, and removing obstacles to get work done
• Demonstrated ability to make sound and timely decisions
• The ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts
• An attitude and aptitude of continuous improvement
• An understanding of and commitment to our values

Essential functions of the role:

• Team Leadership & Development
  
  
  
  • Lead, coach, and develop the CBS Team to achieve individual and team performance goals.
  • Define and implement robust functional standards for team members, processes, and tools in support of high quality and efficient execution.
  • Provide ongoing feedback, guidance, and support to ensure accountability to service and operational standards.
  • Identify training needs and oversee onboarding, cross-training, and professional development initiatives.
  • Model best practices by actively engaging in day-to-day commercial
  
  
  
  

• Operational Oversight
  
  
  
  • Oversee the daily operations of the Commercial Banking Support Team to ensure high quality, complete, efficient, and timely execution of all tasks related to commercial lending support and relationship management.
  • Coordinate with Loan Officers, Credit, Portfolio Management, and Bank Operations teams to ensure smooth handoffs, timely responses/approvals, and resolution of gaps and improvement opportunities.
  • Monitor workload distribution to ensure service-level standards are met, reassigning or reallocating resources as needed to balance priorities.
  • Perform complex or high-priority operational tasks, including loan documentation review, exception resolution, and client communications, when appropriate.
  • Serve as a subject matter expert by maintaining current knowledge of systems, processes, and regulations through hands-on involvement.
  • Establish and maintain process documentation, standard operating procedures (SOPs), key process/execution performance indicators (KPIs), and job aids to ensure consistency and compliance across the team.
  • Ensure quality control standards are in place for all loan documentation, booking, servicing, and reporting activities.
  • Maintain awareness of regulatory and compliance changes impacting commercial lending operations and ensure team practices are updated accordingly.
  • Manage escalations from team members or other leaders related to the overall lending lifecycle (e.g., closing, servicing), documentation discrepancies/quality matters, compliance concerns, or customer issues, ensuring timely and satisfactory resolution.
  
  
  
  

• Strategic Relationship Management
  
  
  
  • Partner with commercial lending officers to support business development and portfolio growth.
  • Build and maintain strong relationships with other leaders supporting the overall lending lifecycle.
  • Oversee management of key client relationships, ensuring exceptional service and proactive identification of customer needs.
  • Serve as an escalation point for complex or high-value accounts, and documentation issues.
  
  
  
  

Other duties as assigned within the scope and responsibility of the job

• College Degree, or level of education together with industry experience that enables applicant to meet the job requirements
• 5+ years of experience in commercial banking, commercial lending support, or a related financial services role.
• 2+ years of experience a leadership or supervisory role is preferred
• Proven track record of managing operational processes and ensuring compliance with banking regulations.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with customers.
• Proficiency with large server-based application and typical desktop software

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.