New

Senior Director, eCAO Lead

KPMG
United States, Texas, Dallas
2323 Ross Avenue (Show on map)
Oct 18, 2025
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Director, eCAO Lead to join our Operations organization. Responsibilities: Provide comprehensive oversight and leadership for the eCAO team members, ensuring alignment with organizational goals, and fostering a collaborative and high-performing environment Identify and implement process improvements across eCAO operations; leveraging AI and other innovative technologies to streamline workflows and increase overall efficiency; identifying and implementing changes to the eCAO's scope and processes based on the maturity of the eCAO and business need Develop and execute continuous training programs for the eCAO team to ensure skill enhancement, adoption of best practices, and proficiency in new technologies and processes Design, conduct, and analyze surveys of participants to gather feedback, identify areas for improvement, and ensure high levels of satisfaction Collaborate with relevant teams to drive and implement enhancements within the ServiceNow platform to optimize eCAO-related processes and functionalities Manage the relationship, contract and configuration of third party Qualifications: Minimum fifteen years related work experience in client service delivery, sales execution, or operations Bachelor's degree from an accredited college/university Deep understanding of the KPMG Value Chain process and technology, from opportunity identification through engagement close Possess a proactive and analytical mindset with a proven ability to identify, address, and resolve complex issues Experience working with Firm technology teams on system enhancements or a background in developing user requirements and conducting user acceptance testing (UAT) Highly organized with a strong ability to manage multiple priorities, projects, and deadlines effectively Ability to communicate detailed information, instructions, and feedback clearly and effectively to the team; excellent ability to summarize complex information and present it concisely to Firm leadership https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=5012_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.