Service Parts Coordinator

About Us:

How many companies can say they've been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Service Parts Coordinator serves as a support liaison to Deployment and Field Service Technicians. The Service Parts Coordinators' primary focus is to take point and/or support the Service organization, collaborating with Operative Purchasing and other internal process partners on part escalations for field service, back ordered parts and stock transfers, where the proposed solution is not satisfactory to our customers' needs or when a plan cannot be determined to satisfy the customers' expectations. Additionally, support the return of field service parts process.

Sound Interesting?

Here's what you'll do:

• Working understanding of Field Service Scheduling and service transaction types.
• Interfaces with internal process partners, such as Operations, Projects, Customer Care, Billing, Regional Service Managers and Technical support, Shipping, Operative Purchasing to drive solutions.
• Collaborates with internal process partners both Deployment and Launch on planned and unplanned services new machine installations, order creations, confirmations.
• Works with Deployment, Launch and Deployment Supervisor for feedback on process questions, and feedback.
• Participates in projects where Service Deployment processes and other opportunities are a focus.
• Possesses a working understanding of Deployment Processes, CRM, SAP, and Innosoft.

Do you qualify?

• Minimum of 3+ years with ZEISS Service Deployment or relevant experience.

• Knowledge of primary processes is resourceful and inquisitive.

• Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync.

• Working knowledge SAP and CRM or other dispatching software preferred.

• Previous experience with high touch with internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.

• Ability to multitask and handle multi-level situations while delivering customer centric experience based on the following criteria.

  • Little to no supervision

  • High attention to detail

  • Time sensitive restrictions

  • High sense of urgency

  • Ability to work as a team and independently

  • Work with both internal and external customers

• Proficient, effective, and adaptable verbal and written communication skills, adaptable to audience.

• Demonstrates flexibility to change, adaptability and follow through when presented with high pressure situations and opposing views and a positive can-do attitude.

• Solution driven, and can operate from a neutral point of view, focused on the WIN-WIN.

• Forward thinking, ethical and operates based on company values.

• Possesses general knowledge of other departments.

• Dependable, accountable and demonstrate strong work ethic.

• Embracing of coaching and feedback and effectively delivers feedback.

• Participates in the training and cross training of other team members on processes and procedures and development of work instructions.

The annual pay range for this position is $45,000 - $56,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).