HR Representative

Role Snapshot

The HR Representative delivers operational excellence across core HR processes, serving as the first point of contact for employees and managers, coaching correctiveaction steps, and maintaining accurate records. Acting as an HR operational subject matter expert, this role drives efficiency and consistency by training colleagues, managing transactions in the HCM, and supporting HR Business Partners.

Salary Range

$70,000 - $80,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location:

Our first consideration will be to have this new employee live in the Greater Madison, WI area to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work in the office 2 days a week.

Secondary priority will be given to remote candidates in WI, IL, MN, or IA.
**If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters will be expected.

How do I know this opportunity is right for me? In this role you will:

• Serve as a first-line resource for managers and employees, responding to questions regarding HR policies, procedures, and systems. Escalate complex or sensitive issues to HR Business Partners.
• Support HR Business Partners in handling low-risk employeerelations inquiries, including attendance, minor performance concerns, and routine policy violations. Provide guidance on documentation, timelines, and next steps.
• Provide guidance and coordinate routine HR transactions such as job changes, terminations, salary changes, and leave of absence, ensuring proper documentation and adherence to internal processes.
• Support the administration of HR programs and processes including performance reviews, employee engagement, and compliance training.
• Act as an HR operational process SME-develop/update job aids and procedures, deliver training to HR colleagues and organizational leadership.
• Partner to identify opportunities for enhancements and efficiencies in existing HR procedures.
• Monitor and respond to unemployment claims.

Minimum Qualifications

• Bachelor's degree or equivalent experience in Human Resources, Business Administration, or related field
• 3 years or more of progressive Human Resources experience in a generalist, coordinator, or HR support role.
• Demonstrated experience processing EVerify and managing background screenings.
• Familiarity with employment laws and HR practices.
• Strong interpersonal and communication skills; able to interact effectively with employees at all levels.
• Detailoriented with a strong processimprovement mindset.
• Strong dataentry accuracy and reporting skills.

Preferred Qualifications

• Proficient with HCM platforms (e.g., UKG Pro, Workday, ADP) and Microsoft Office.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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