Director District Retail Delivery (North Seattle/Peninsula)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As the Director, District Retail Delivery, you will play a pivotal role in driving BECU's strategic objectives across multiple financial centers. Your leadership will be instrumental in fostering service excellence, membership growth, and financial performance. You will inspire and develop large teams, ensuring they are aligned with BECU's mission and values. Your efforts will directly contribute to the operational excellence and talent development within your district, making a significant impact on both the organization and the community.

This role supports the North Seattle and Peninsula branches: Ballinger, Lynnwood, Shoreline, Lake City Square, Northgate, Ravenna, Ballard, Greenwood, Wallingford, Bainbridge, Gig Harbor, and Silverdale.

WHAT YOU'LL DO:

• Lead with Integrity: Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory, and Information Protection requirements.
• Strategic Implementation: Understand and translate BECU's overall strategy into actionable plans for each financial center and community.
• Cultivate Leadership: Provide and nurture team leadership characterized by professional expertise, care, and conduct, ensuring excellent service to Credit Union members.
• On-Site Engagement: Frequently visit financial centers to lead and develop Financial Center Managers, ensuring adherence to outlined processes and routines.
• Service Standards: Manage and monitor service level standards to ensure they are consistently met.
• Team Development: Provide ongoing coaching, mentoring, and training to team members, conducting regular evaluations and feedback sessions.
• Talent Pipeline: Identify and develop key talent to support the talent pipeline, fostering a collaborative and empowering environment.
• Performance Monitoring: Monitor productivity measures and ensure defined sales, production, and retention goals are met.
• Financial Planning: Develop and submit operating plans and budgets, including compensation projections, for approval.
• Policy Recommendations: Recommend policy or procedure changes to enhance service or processes for internal or external customers.
• Additional Duties: Perform additional duties as assigned.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Growth Opportunities: Access to professional development and career advancement within BECU.
• Impact: The chance to make a meaningful difference in the community and the organization.
• Collaboration: Work with a dynamic and supportive team that values your input and expertise.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree in business, business operations, or related field, or equivalent work or educational experience.
• Minimum seven years of experience in leading teams and eight years of experience in the financial industry.

Desired Qualifications:

• Multi-site leadership experience.
• Demonstrated experience in building and coaching high-performance teams.
• Strong organizational, time management, problem-solving, customer service, communication, and presentation skills.
• Thorough knowledge of state and federal regulations applicable to the Member Solutions function.
• Ability to assess and implement organizational changes.
• Excellent planning skills, financial acumen, and analytical skills.
• Strong leadership and negotiation skills, with the ability to drive consensus.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.