New

Service Desk Technician II

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Green Bay
Oct 18, 2025
Description: Are you passionate about solving technical problems and delivering top-tier support? Join a dynamic team where your skills will make a real impact across multiple locations! What You'll Do: * Be the go-to expert for IT support, handling requests via phone, email, and in-person. * Manage user accounts and mobile devices using Azure Active Directory and Intune. * Monitor and triage service desk tickets, document diagnostics, and escalate issues when needed. * Provide remote support for desktops, laptops, mobile devices, printers, scanners, and approved software applications. * Deliver exceptional customer service, keeping users informed and empowered. * Collaborate with other IT teams to ensure fast and effective resolutions. * Create and maintain clear, helpful documentation. * Offer personalized guidance to users on systems and tools. What You Bring: * 3-5 years of experience in an IT service desk or help desk role. * Strong written and verbal communication skills. * Experience with Active Directory, Intune, and mobile device management. * Ability to troubleshoot hardware and software issues, including PC imaging and configuration. * Associate's degree or equivalent experience preferred - but your hands-on expertise matters most! Ready to make tech work better for everyone? Apply now and be part of a team that values your expertise and your drive to help others. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Green Bay,WI. Application Deadline This position is anticipated to close on Oct 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.