Retirement Technician Trainee

The Public School Employees' Retirement System (PSERS) is seeking a Retirement Technician Trainee to join the team and provide essential services to our valued members. This role focuses on maintaining accurate data in member accounts and communicating with members and employers to ensure the validity of information on accounts across all systems.

If you have strong communication skills, an eye for detail, the ability to learn new computer systems, and enjoy working with people, this is an opportunity for you to start a career that has growth potential. Apply with us today and embark upon a new and exciting career path!

As a Retirement Technician Trainee within the Bureau of Benefits Administration (BBA), you will learn and be responsible to understand, interpret, and apply the provisions of the retirement code, rules, regulations, PSERS legal opinions, business rules and procedures as they relate to members account and employer reported data benefit eligibility, and determination. You will be trained to use new application software, such as V3, workflow, workflow query, and Microsoft tools, that are utilized by PSERS. This position is also responsible for performing service requests to determine eligibility, communicating with both members and employers in clear, logical and organized manner, creating and maintaining effective working relationships, perform technical functions such as data verification, benefit estimates, benefit calculations, refund of contributions and interest, and purchase of service.

You will be trained to analyze member and employer account data, calculate and determine necessary adjustments to correct data, correspond with member and employers on data that is missing or needs clarified, confirm systems have responded accurately to actions taken, and identify, review, analyze and ensure the integrity of data as it relates to this position.

The Bureau of Benefits Administration, which has multiple areas; Account Verification, Death Benefits, Refunds, Account Maintenance, Disability, Retirements and Participant Account Review. Because production work is cyclical and subject to legislative changes, staff may be assigned to perform a variety of tasks in other business areas based on PSERS operational needs.

Candidates who would be successful in this role will be able to quickly learn new application software and technology easily, would be comfortable using multiple computer application software simultaneously, enjoy working with data and performing processes to validate data, and focus on the needs of the members and employers within the PSERS system.

NOTE: This is a trainee position. Following the successful completion of a twelve-month training program, candidate will be promoted to a Retirement Technician.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• This position is located in Harrisburg, Dauphin County, Pennsylvania for which the incumbent must maintain permanent Commonwealth residency. The employer will not pay for relocation, housing, or travel expenses.
• Telework: You may have the opportunity to work from home (telework) part-time. This position will report to the office in Harrisburg up to three days a week and be able to telework two days a week, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in advanced clerical or technical work which includes or is supplemented by either one year of experience applying basic computer skills and techniques or three (3) credits in computer basics and techniques; or
• Associate Degree that includes or is supplemented by three (3) credits of computer basics and techniques; or
• Any equivalent combination of education, experience, and training which includes one year of advanced clerical or technical work applying basic computer skills and techniques or three (3) credits of computer basics and techniques.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.