Technology Governance Senior Control Specialist (Remote)

This is a remote role that may be hired in several markets across the United States.

First Citizens Bank background

First Citizens Bank (FCB) helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., we are the largest family-controlled bank in the United States. We're dedicated to continuing a unique legacy of strength, stability and long-term thinking that has spanned generations.

FCB is going through rapid growth and our Technology Governance is continuing to refine and enhance in order to support this growth. Technology Governance ensures that technology decisions align with strategic priorities, establishes governance of new technology, incubates governance for enhancements and expansion, analyses impact of new governance requirements, and promotes governance automation.

Job Summary

This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of governance of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development and governance. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts.

• Technology Governance - Engages and executes Technology Governance activities and projects in furthering the risk management and governance of the technology domain. Effectively manage third parties as they may support projects. Lead and collaborate on remediation efforts.
• Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group.
• Identifying Requirements - Determines requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect processes and assists in correcting. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.
• Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
• System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.
• Governance Documentation Management - Provides support and guidance in the creation, organization, and maintenance of governance documents, ensuring they are accessible, accurate and compliant with relevant industry standards and organizational policies. Identifies areas for improvement in documentation processes and systems and implements solutions to enhance overall efficiency and effectiveness.

Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred skills:

• Excellent oral and written communication skills
• Collaboration and team work
• Agility
• Proficient in the use of Microsoft tool set
• Knowledge of Technology concepts, systems and infrastructure, and latest technologies and platforms such as SDLC, DSO, Agile, Architecture, ITSM, ITAM, IT Operations, Applications, etc
• Experience with one or more of the following - Technology controls development or testing, RCSAs, etc
• Knowledge of Regulatory and Industry frameworks such as FFIEC, COBIT, NIST, etc
• Education & Experience
  1. Bachelor's Degree and 6 years of relevant experience. OR 10 years of relevant experience
  2. Relevant certification preferred such as CRISC, CGEIT, CISA, CISSP, etc
  3. Prior experience in Technology Risk and Governance in a regulated industry preferably the Banking industry

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $112,000 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.