Sales Operations Manager

The Sales Operations Manager is responsible for leading the process to develop and implement improved strategies and tactics to ensure business continuity and development opportunities are integrated across Cencora Specialty GPOs and in connection with OS and Besse. The Sales Operations Manager will also collaborate with all Cencora Specialty GPO business development, sales, membership, and operational associates in multiple business units to continuously execute the integrated selling processes to improve manufacturer and practice member partnership opportunities and ultimately to drive revenue growth for the GPO. This role is also responsible for management and oversight of any Cencora Specialty GPO Sales Operations functions related to include pipeline management, organic and inorganic growth opportunities, and other integrated business development communication within the GPO.

Primary Duties and Responsibilities:

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers.
• Identify ways to reduce time to contracting alignment and/or ease of contracting across Besse/OS and the GPO.
• Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development.
• Proactively audit contract alignment and eligibility for new accounts while managing dependencies from other business units through the quarterly cycle of support
• Liaise between the GPOconnect team and sales to identify/quantify case trends and improve any potential process gaps.
• Lead cross functional workstreams to execute integrated growth strategy and tactics.
• Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas.
• Enhance/develop tools to identify growth and contract pull through opportunities for "House Accounts."
• Analyze, prioritize, and transition ad hoc reporting requests from various data teams.
• Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and QBR decks.
• Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch.
• Liaise between commercial excellence and sales teams to streamline communication on and upkeep of SF assignments, sales dashboards, and sales campaigns.
• Other duties as assigned.

Experience and Educational Requirements:

Requires broad training in fields such as sales, marketing, pharmacy science, or similar vocations generally obtained through completion of a 4-year bachelor's degree program. Normally requires 10+ years' experience in business development, strategic consulting or other analytical work in the pharmaceutical, biotech or related industries.

• Experience with an emphasis on operational processes to drive sales is preferred
• Healthcare marketing, business development, and account-based sales experience required
• MBA or other related graduate-level degree is preferred
• Experience in building and maintaining customer profiles
• Demonstrated experience acting as strategic thought partner to teams
• Experience working in a highly matrixed environment and standing out as a successful collaborator
• Demonstrated ability to organize and lead complex projects across multiple teams
• Ability to analyze and improve sales processes and tools, to include proposals
• Experience in analyzing buyer behaviors to capitalize on selling opportunities
• Experience in developing effective metrics for sales operations success
• Customer contracting and compliance requirements a plus
• Customer procurement strategy experience a plus
• Proven track record in a role with monthly and quarterly demand generation and revenue targets
• Proficient with computer solutions like Salesforce, SmartSheet, PowerBI and Microsoft Suite.
• Advanced skills and training with demonstrated competency in Microsoft Excel.

Minimum Skills, Knowledge and Ability Requirements:

• A self-starter with a proven ability in sales management, sales operations process, planning and goal setting, successful strategic and consultative selling techniques, and related information for pharma, biotech, and medical device companies
• Ability to communicate effectively, both orally and in writing, for the purpose of preparing reports and disseminating information.
• Strong interpersonal skills; ability to develop and maintain cooperative working and business relationships
• Strong presentation skills; ability to train others in this area
• Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace
• Strong analytical and mathematical skills
• Strong creativity skills; focused and disciplined
• Working knowledge of computers necessary to operate effectively with company systems and programs

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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