Lead, Customer Service

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Lead, Customer Care in Last Mile at RXO, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a group of Customer Care Specialist. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:

• Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals.
• Maintain daily and weekly statistics for individual direct reports
• Complete team reports
• Serve as point of escalation for transactions requiring advance expertise
• Resolve complex customer issues and ensure timely follow up and customer satisfaction.
• Identify and analyze escalated problems and provides guidance to direct reports for resolution

At a minimum, you'll need:

• 4 years of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

It'd be great if you also have:

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns
• Strong interpersonal, team and communication skills with customer focus.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.