Sr. Director, Client Relations Executive

Job Description

Are you ready to write your next chapter?

We are Worldpay. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you Worldpay?

Make your mark at one of the biggest names in payments. We're looking for a Senior Director, Strategic Planning to join our ever-evolving team and help us unleash the potential of every business.

What you'll own as the Senior Director, Strategic Planning

• Leads and manages a diverse team of solution consultants, supporting both partners and merchants across the Merchant Bank line of business. Responsible for overseeing the end-to-end RFP (Request for Proposal) process, ensuring tailored solutions that meet client needs and drive business growth.
• Proactively identifies, researches, and evaluates potential software partnerships for the Merchant Bank line of business. Utilizes data from both internal and external sources to analyze merchant requirements and align opportunities with the strategic interests of our bank partners. Facilitates informed decision-making by assessing market trends, vendor capabilities, and partnership synergies to drive business growth and enhance client offerings.
• Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations and business and/or strategic plans based on company and external data analysis.
• Oversees the strategic planning and development of tailored solutions for merchants and partners to support the sales process. Collaborates with cross-functional teams to ensure solutions are aligned with client requirements and business objectives, enabling successful sales engagements and fostering long-term relationships.
• Ensures policies and procedures align with corporate vision.
• Selects, develops and evaluates personnel ensuring efficient operation of function. Responsible for leadership functions of the team including hiring, performance and pay review.
• Other related duties assigned as needed.

What you'll bring

• Bachelor's degree in business, management, marketing, finance or other related discipline or the equivalent combination of education, training, or work experience.
• Thorough knowledge of products and services in assigned business operation(s)
• In-depth industry knowledge
• Knowledge of end-to-end systems development life cycles.
• General business skills, financial management and planning skills, long-term vision and executive presence
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to understand and focus on clients needs, establish credibility and build positive, professional relationships with clients
• Project management skills; ability to prioritize and complete tasks
• Requires leadership and negotiation skills

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.