Luau General Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The General Manager of Luau Operations is responsible for the business leadership and management of the Luau Show and venue, including all aspects of the Luau Show production, and Food & Beverage operations. Financial performance and staffing/development of the team. The Director of Luau Operations develops and implants strategies to meet business goals. This person provides the vision to drive a culture of exceptional customer service.

These duties include but are not limited to the following:

Entrepreneurial Leadership:

Reports to the Director of Food & Beverage and General Manager.
• Responsible to recognize business opportunities and align the team to carry out actions to bring to fruition.
• Develops short- and long-term strategic plans and leads efforts to maximize the profitability of the Luau Show and venue.
• Compile and review financial reports, contracts, and P&L statements; and reports to the General Manager on the Luau Show and venue's performance.
• Responsible to be the first line of contact for customer relations and venue management.
• Responsible to represent the asset's with customers and staff.

Operations/Management:

• Accountability for all of the operations of the Luau Show and venue.
• Oversee the weekly scheduling and staffing levels following the budgeted guidelines.
• Overseeing the management of the time and attendance in the payroll system to meet deadlines for payroll.
• Drive the operation's financial performance through sound operational practices carried out by a well-managed, trained and supervised team of managers and hourly associates.
• Prepare, monitor and report on budgets.
• Must work closely and assist the Luau Show staff and F&B staff.
• Responsible for hiring, training and managing managerial and hourly staff for the Luau Show staff and F&B staff.
• Provide developmental coaching of direct reports to achieve established goals.
• Responsible for administering disciplinary actions as necessary.
• Direct the operations for the Luau Show and venue and maximize effectiveness of providers.
• Responsible for the management of ordering supplies and equipment, conducting inventory, and quality control.
• Responsible for managing the invoice receiving of supplies orders.
• Ability to manage multiple projects for upkeeping of physical buildings, grounds, and all equipment used for the Luau Show and venue.
• Secure and maintain safety and sanitary standards to comply with the Department of Health, and ensure compliance with Highgate policies, state, federal, and county laws and regulations.
• Create departmental policies, budgets and guidelines and communicate them across functional departments.
• Lead by example and foster high staff morale and a culture of excellent performance.
• Ensure guest relations and the Luau Show productions are performed with exceptional satisfaction ratings.
• Oversee safety, risk management, and the overall appearance and functionality of the Luau show and venue.
• Ensure associate participation to drive best practices.

Marketing and Business Development:

• Directs programs to expand the Luau Show and venue.
• Develop and implement successful marketing strategies.
• Create and direct effective campaigns to promote the Luau Show and venue which may include social media.
• Evaluate sources of revenue to maximize marketing dollars.
• Allocate the marketing budget and oversee marketing and promotional programs.
• Managing third party services, contracts and agreements to ensure achievement of desired results.
• Develop new sources of business and expand the growth of the Luau Show and venue.
• Establish innovative plans to continually improve the Luau Show and venue.

Qualifications & Experience:

• At least 3-4 years of progressive experience in a hotel or a related field; or at least 2 years of related experience; or a 2-year college degree.
• Must be proficient in Microsoft Office applications including Windows, Company approved POS systems, spreadsheets and word processing.
• Must have previous experience in a Luau Show production or related field, and F&B operations, techniques, health department rules and regulations, liquor laws and regulations.
• Experience in business and operations management.

Physical requirements:

• Flexible scheduling and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to withstand temperature variations both hot and cold.

General Job Requirements:

• Proven experience in a manager/supervisory role.
• Previous experience in a Luau Show production or related field, and experience in F&B operations.
• Must maintain a positive and friendly demeanor at all times.
• Strong leadership skills and the ability to manage a team effectively under the general supervision of the F&B Director.
• Ability to speak, read and write in the English language.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to work cohesively with fellow co-workers and managers as part of a team.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Ability to make sound judgments and decisions.
• Must be able to multi-task.
• Must have excellent organizational skills.
• Must be detail oriented with the ability to prioritize tasks efficiently to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as needed.
• Availability to work flexible scheduling during the evening and day shifts consistently, including weekends and holidays.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must comply with all departmental and company policies.
• Must be able to cross train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Perform other duties as directed or requested by management.