New

GSOC Operator (CCTV); 3rd Shift

Advantage Technical
$25.00-$32.00
United States, Massachusetts, Marlborough
Oct 25, 2025
Global Security Operations Center (GSOC) Operator-3rd shift-3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires. Location: Marlborough, MA Duration: 12 months+ Description: 12+ month contract 3rd shift-3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires. The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units. Shift Requirements 3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires. About role: In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the company's sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately. Your Responsibilities Include** * With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics * Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. * Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required. * Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies * Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders * Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact. * Receive calls for help/assistance from employees worldwide and respond appropriately * Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting. * Monitor access control and CCTV systems for alarms and coordinate appropriate response * Draft and send emergency mass notifications and other crisis communications Quality Systems Duties and Responsibilities: Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Required Qualifications: * Bachelor's degree preferred and or equivalent related work experience. * 3+ years' experience in security, law enforcement, military, or related field, with customer service experience. * Strong analytical and problem-solving skills. * Excellent communication and customer service skills. * Ability to stay calm during stressful situations. * Knowledge of Microsoft Office suite software programs. Preferred Qualifications * Previous experience working in a GSOC or control room environment * Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification * Systems, Travel Tracker, Social Media Monitoring, and Service Now. * Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. 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