Customer Service Representative

Location:

• Maintains a high level of customer service by assisting customers via telephone, email, fax, or in person facilitating all phases of order-fulfillment for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools and other products/supplies.

  • Answers and responds to incoming telephone inquiries from our customers.

  • Facilitates sales taking customer orders and serving as the accountable party to Airgas customers.

• Demonstrates full knowledge of all order-entry, data research and other order entry/resolution necessary to service customers.

  • Data entry for sales and sales-related processes including new account set-up and maintenance of existing customer accounts.

  • Provides data entry and maintenance of customer contact pricing.

• Ensures customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled providing follow-up as necessary.

  • Provides research of products with vendors, including price and availability.

  • Provides research and resolves conflicts related to the order delivery cycle.

  • Researches and reviews customer account balances, invoices, and leases.

• Interfaces with sales, customers, branches and other operating areas to provide timely and accurate communication regarding capabilities, delivery and various other operating requirements.

  • Interacts with other internal departments to coordinate deliveries and customer satisfaction.

• Other duties/projects as may be assigned.

• Additional post high school education and/or training preferred.

• Prior experience with SAP preferred.

• Excellent customer service & communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.

• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

• Good problem solving and analytical skills.

• Ability to work well both as a team and independently.

• Ability to set priorities and manage time in a dynamic work environment.

• Detail-oriented.

• Extended periods of sitting and/or standing.

• Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions.

• Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes.

• Minimal to no travel.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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