Oncology Manager Access Services

SHIFT:

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

What you will do:

1) Access Services

• Lead the patient access operations staff to perform related activities including scheduling, registration, quality assurance and insurance coverage verification. Coordinates new patient consultations with oncology providers and other multidisciplnary clinicians. Manages the team responsible for connecting new patients to appropriate specialists.
• Performs intake coordination for undiagnosed patients and other cohorts of patients as needed.
• Ensure adequate staffing levels of access services. Tracks and maintains KPI data.
• Proactively seek customer (physician, administrator, patient and family) feedback including conducting regular meetings. Follow-up and documentation of all related complaints.
• Collaborate to leverage technology providing related system and technical support.
• Serve as Subject Matter Expert for all department programs regarding: Patient Access, Scheduling, Referral Patterns and Trends.
• Collaborates with other leaders to ensure that workflows are followed consistently across various subspecialty programs

2) Staff Management/ Training/ Quality Improvement

• Oversee the development of standard workflows and requirements for seamless patient flow management and coordination.
• Lead, participate and facilitate projects and process improvement initiatives.
• Identify and implement related products and system enhancements like CRM
• Develop and maintain training programs and policies to support process improvement.
• Develop and maintain interdepartmental relationships to enhance revenue cycles
• Develop and maintain relationships with external providers to improve collaboration and enhance provider experience.
• Provide related communication and policy integration across the institution.

3) Metrics and Reporting

• Develop and implement reports including to track new patient volume, incidents of patient transfer following second opinion consultations, referring physician data, registration accuracy. Identifies real and potential barriers to care, works with other leaders to develop solutions .
• Develop and implement strategies to resolve complex issues and problems

Education Qualifications

• Bachelor's Degree - Required

• Bachelor's Degree In Nursing and/or Healthcare Administration - Preferred

• Master's Degree - Preferred

Experience Qualifications

• At least three (3) years experience in a healthcare related environment Required
• At least one (1) year management or supervisory experience Required
• At least one (1) year data collection and analysis experience Preferred
• At least five (5) years healthcare related environment Preferred
• At least three (3) years management or supervisory experience Preferred

Skills and Abilities

• Advanced proficiency in project management
• Advanced knowledge of healthcare / research operations and systems
• Intermediate knowledge of process innovation methodology
• Excellent verbal and written communications skills
• Excellent critical thinking / problem-solving skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent presentation skills
• Excellent problem-solving skills
• Excellent time management skills
• Excellent customer service skills
• Strong conflict resolution skills
• Strong leadership skills
• Ability to collaborate with stakeholders at all levels
• Ability to influence others to accomplish tasks outside of the direct span of control

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.