New

Revenue Operations Manager, Customer Success (Hybrid -Austin, TX)

Togetherwork
vision insurance, parental leave, paid holidays, sick time, long term disability, 401(k)
United States, Texas, Austin
Oct 29, 2025
Revenue Operations Manager - Customer Success Location: Austin, TX (Hybrid) Job Summary Are you a data-driven thinker with a passion for systems, strategy, and customer experience? Join us as Revenue Operations Manager - Customer Success and help drive operational excellence across our Revenue organization, with a focus on our Account Management (AM) and Customer Success (CS) organizations. If you thrive in fast-paced, high-growth environments and want to play a central role in scaling how we deliver value to our customers, we want to hear from you. What You'll Do In this role, you will lead and optimize the tools, processes, and insights that empower our Account Management (AM) and Customer Success (CS) teams to deliver exceptional customer outcomes. You will: Own the design, implementation, and continuous improvement of AM and CS operations, systems, and reporting. Optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs. Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle, from onboarding to renewal. Implement and manage customer success software and tooling (e.g., Planhat, ChurnZero, Vitally) to enhance team efficiency and customer engagement. Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends Build scalable processes to support a growing CS team across multiple business units. Support forecasting, capacity planning, and segmentation strategies for Customer Success Lead cross-functional initiatives that improve customer experience, retention, and expansion What You Bring You'll succeed in this role if you have: 3+ years of experience in Customer Success Operations, preferably at a SaaS company Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects Proven ability to drive process improvements and scale operations in a fast-paced environment Excellent project management and communication skills Nice to Have SaaS background (strongly preferred). Experience presenting findings to VP-level stakeholders. Familiarity with sales cadence and chat automation tools. Ability to lead training and adoption initiatives for sales teams. Why You'll Love This Role You'll join a high-impact RevOps team that's shaping how Togetherwork scales revenue across its growing portfolio of vertical SaaS businesses. This is a hands-on role where your ideas will directly influence sales performance, tech stack optimization, and the overall buyer journey. You'll work cross-functionally with Sales, Marketing, and Product leaders, driving strategic impact from day one. A Note on Applying Studies show that women and other underrepresented groups often hesitate to apply unless they meet every qualification. If you're excited about this role, we encourage you to apply-even if your experience doesn't perfectly align with every requirement. You may be the right candidate for this or another opportunity. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability Basic Life 401(k) option with 100% company match up to 4% Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually 10 company paid holidays 6 weeks paid parental leave Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. *Salary Range Disclosure* The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. CCPA Disclosure Notice: Click Here