Lead AI Platform Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security.

As the technical Subject Matter Expert (SME) and owner of the technical roadmap, you will lead the design and implementation of a scalable, production-grade Agentic Platform. This role requires collaboration across IT, security, and business teams. You will lead the Software Development Lifecycle (SDLC) for AI workflows and agents, focusing on developing secure, compliant, and scalable AI-driven solutions that enhance the employee experience and protect our IT environment.

This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering.

Responsibility

• Lead the architecture and development of a highly scalable, agentic AI platform using frameworks like Crew AI or Vertex AI
• Design and implement autonomous multi-agent systems with advanced control flows to perform safe, automated remediation of end-user issues within our infrastructure
• Drive software engineering excellence by mandating code reviews, unit testing, and CI/CD pipelines
• Design and deploy secure, low-latency APIs that allow AI agents to interface programmatically with our SaaS applications
• Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets
• Own the lifecycle of your agents-from continuous improvement to training, deployment, and monitoring
• Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence
• Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem
• Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree in Computer Science or Software Engineering
• Experienced in Software Engineering Fundamentals: Proficiency in object-oriented design, data structures, and algorithms using Python, Go, or C++
• Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners
• Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management
• Experience building and deploying applications using LLMs (RAG pipelines, Vector Databases, LangChain) specifically for technical domains (code analysis, log parsing)
• Demonstrated experience embedding security and compliance controls into AI/automation workflows
• Understanding of IT operations, incident management, and ticketing systems
• Familiarity with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)

Preferred

• Experience with multi-agent orchestration and AI/ML frameworks at scale
• Experience with Multi-Agent frameworks (AutoGen, CrewAI) applied to complex control flows
• Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts
• Familiarity with zero-trust, security monitoring, and cloud-native architectures
• Demonstrated prompt engineering expertise and LLM strategy development
• Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
• Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption
• Certifications in AI, cloud computing, or ITSM platforms are a plus

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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