Operations Manager

IMMEDIATELY HIRING! FULL-TIME Opportunity

Operations Manager

Riverside, CA - On Site

Annual Salary: $115,000 to $155,000 DOE

this role is bonus eligible

• Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members.
• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.
• Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies.
• Plan, control and monitor operating budgets for assigned areas of responsibilities.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Prepare and analyze financial and other data reports. Make modifications to operations to contain costs.
• Design, implement and maintain processes to maximize quality of operations.
• Ensure compliance with AMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Manage employee performance by setting and communicating standards, measuring results and providing feedback.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Manage inventory (including the fleet of vehicles) in a cost-effective manner.

• Bachelor's degree in business, healthcare or appropriate field of study.
• Minimum of three years in general management experience, including financial management and employee supervision.
• Demonstrated effective track record cultivating relationships with internal and external customer-base.
• Minimum of two years emergency medical operations experience.
• Driving record in compliance with AMR policy regarding insurability.