HVAC Specialist Program Manager

PSE's EES (Energy Efficiency Services) Rebates team is looking for an HVAC focused Program Manager to serve as the primary point of contact and subject matter expert for HVAC trade allies in supporting an existing Space Heat program. This program manager will work independently, scheduling and instructing all quality install training, on-site quality control verifications, and contractor sales meeting visits. This is a hybrid position meaning these duties would be completed in-person and/or virtually. This role will provide classroom and field training for QA specialists who are responsible for on-site inspections at customer homes throughout PSE's service territory and ensure performance savings metrics are being met. The most successful candidate will have prior HVAC experience as this is a brand new position for the team.

The HVAC Program Manager will help to improve the standard of installations across the network and create a feedback loop between field performance data and program design, ensuring continuous improvement and alignment with both customer needs and grid objectives.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

• Manages sizable customer-facing program(s) with complex scope and substantial budget.
• Develops and manages all program related activities including goal and target setting, budget planning, and program direction.
• Monitors program progress to ensure achievement of annual targets within budget while minimizing monthly variances through accurate forecasting.
• Developing cost effective product specifications, such as energy savings measures, through custom calculations or regionally developed deemed values.
• Drives program planning activities including strategic program direction and implementation as well as business case development.
• Conducts market research, critically analyzes multiple data sources, and incorporates best practices into program design.
• Develops strategic concepts and consistently pursues innovation.
• Manages third party vendor relationships including scope and contract management, budget negotiation, and vendor performance against key performance indicators.
• Manages and fosters positive relationships with trade professionals and internal/external stakeholders.
• Evaluates customer issues, proposes solutions, and manages customer expectations while providing excellent customer service.
• Managing the successful implementation of marketing and outreach strategies with both internal and external stakeholders.
• Works with senior management to maintain consistency across department.
• Demonstrated ability to execute high profile assignments with diligence.
• May provide input to the supervisor regarding program team performance.
• May provide training and development of team members, as needed, to support program objectives.
• Performs other duties as assigned.

• 5 years of experience in a program coordination and/or management
• Demonstrated experience managing a project or portfolio of projects including scope, budget, forecasting, dependencies, schedule, and risks
• Excellent communication skills including verbal, written, and presentation
• Computer skills and aptitude, advanced-level knowledge of MS Word, Outlook, Excel and PowerPoint
• Ability to bring together various resources to work collaboratively and identify integration opportunities
• Demonstrated ability to analyze and provide solutions to complex problems
• Experience coordinating and managing relationships with outside vendors
• Demonstrated experience creating and implementing quality control processes
• Experience with trade organizations and/or community outreach
• Excellent customer service skills
• Knowledgeable in accounting, finance, and/or mathematics principles
• Exceptional attention to detail

• Prior HVAC experience
• Background in educating and/or teaching others
• Experience working in the utility industry
• Industry knowledge such as demand side management, distributed energy resources, or customer utility program experience and regulatory considerations
• Desire to drive program innovation and take initiative
• Ability to work both independently and collaboratively as part of a team
• Experience with contract management and negotiation
• Desire to develop subject matter expertise in demand side management
• Technical experience or industry certifications such as BPI, CEM, LEED, or PMP

Initial review of applications will begin the first week of January 2026.