Local League Coordinator - Southern Connecticut

Who We Are We are Tennis! The USTA New England Section, one of 17 sections of the United States Tennis Association (USTA), is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power of tennis to facilitate a lifetime of more connected, healthy, and social people and communities. The USTA is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Help us in our work and mission.

Why Work for USTA New England? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

The Local League Coordinator (LLC) - Southern Connecticut is responsible for all aspects of the recreational adult league tennis within the specific local area, providing excellent customer service in recruitment of and support of volunteer team leads (captains) and adult team tennis players. This role focuses on building relationships with industry partners, promoting the local tennis leagues, organizing the administration of the local program (i.e. timelines, format, and structure of the ongoing, weekly competitions), and supporting the successful operations of League Championships either as a Tournament Director, Site Director, or Assistant Site Director at select Championships. In addition, this role works collaboratively with local volunteer committees to improve tennis access and foster participation growth. The role will include, but is not limited to, the following responsibilities.

Demonstrate, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values.
• Promote and administer recreational, adult league tennis (USTA League) in designated communities to ensure successful delivery and growth of the program. This includes but is not limited to:
• Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis.
• Coordinate team and player registration.
• Communicate with facilities on availability; set and administer schedules while adhering to Section and National deadlines.
• Ensure compliance with local procedures and regulations when administering the program.
• Familiarize and communicate local league information to participants accurately.
• Resolve conflicts that may arise amongst participants. Communicate any escalated issues that could arise to department leadership/supervisor.
• Communicate and confirm team participation for post-season play.
• Monitor program platform to ensure compliance with local regulations and communicate & correct any violations in a timely manner.
• Verify program & player eligibility, site availability, and compliance with organizational policies, procedures, and regulations.
• Conduct virtual or in-person meetings with team captains, as necessary.
• Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist.
• Provide customer service to business customers and other internal & external customers in compliance with organizational standards.
• Collaborate with the USTA Leagues department, other USTA New England departments, and volunteer committees, and implement recreational adult tennis league offerings to provide an opportunity for everyone to play.
• Assist in development of new programs to encourage unique and total participation growth.
• Support current and recruit new volunteer captains. Provide appropriate support for captains and players.
• Make recommendations and, where not available, outline standard program operating procedures for administering the program.
• Collaborate with the Marketing Department to coordinate a local marketing plan for promotional purposes.
• Build relationships with partners, players, facilities and other key stakeholders that support the growth of tennis in alignment with the organization's strategic plan and department goals.
• Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams.
• Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play.
• Identify and resolve local league issues.
• Inform department leadership/supervisor of issues, decisions, and progress made. Submit updated goals and activity reports to the supervisor.
• Build positive relationships with other LLCs, Section staff, and volunteer State League Committee members.
• Ensure best practices and accurate information is provided to customers (league players) and stakeholders.

• Assist in data collection and analysis that will enable the USTA League department to understand participation trends and ensure growth.
• Create, distribute, and evaluate program participation surveys. Summarize insights and make recommendations internally and externally to strengthen the player experience.

• Provide insight for the annual budget process in coordination with the supervisor.

• Assist in hosting championship events, when necessary. This could include serving as a Tournament Director, Site Director, and/or Assistant Site Director.
• Other duties and responsibilities may be assigned.

Who You Are

• INITIATIVE - Self-motivated, action-oriented, and resourceful in accomplishing work. A willingness to do what it takes and meticulous about following through, even when hurdles may arise. An eagerness to think ahead and be proactive in the approach to work.
• SERVICE ORIENTATION - Enjoys problem-solving and helping others in a commitment to best-in-class customer service. Great interpersonal skills that can resolve conflict. A willingness to respect and embrace the diversity of our communities, whether virtually or in-person.
• QUALITY OF WORK - Has a good foundation of methodical, personal organization that gives confidence to reach deadlines and achieve outcomes even when there are multiple priorities.
• INNOVATION - Always searching for new ways to be more effective and grow participation in our programs. Explores processes and tools that reduce administrative workload, tweak and build our programs & services through new ideas and concepts. Identifies lessons learned and adapts when concepts may not be successful.
• NAVIGATE AMBIGUITY - Someone who is able to deal with ambiguity can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.
• INCLUSIVITY - Inclusive thinker who ensures that programming reflects the diverse populations of New England.
• ACCOUNTABILITY - Accountable for measurable, high-quality, timely, and cost-effective results.
• COMMUNICATION - skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. This includes written and verbal communication.
• ANALYTICAL - Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & vision.
• COLLABORATION & PROJECT COORDINATION - Ability to prioritize tasks and to delegate them when appropriate. Excellent time management skills with a proven ability to meet deadlines. Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources. Looks beyond individual contributions and can successfully work with others. Able to steer, deploy and/or engage others towards specific outcomes.
• EVENT COORDINATION - Comfortable coordinating particular tasks and operations for on and off-site events.
• COMPUTER SKILLS - Proficient with Google Drive and Microsoft Office Suite. Prior experience with Excel/Google Sheets. Savvy in learning new technology platforms. Familiarity with TennisLink and understanding of tennis preferred.
• OTHER - High school diploma or equivalent required. Must live in the New England Section. Must be able to work some flexible hours, including evenings and weekends.

What We Offer At USTA New England, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, paid holidays, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), access to employer-paid EAP, and learning and development programs to learn on the job.
• Mental and emotional wellness: Resources for overall well-being, including personal coaching and meditation benefits.
• Other cool perks: Optional pet insurance, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $44,000 - $49,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Position FAQs

• Who will this position be working with? This position will report to the League Development Manager. The LLC will also work with other members of the USTA Leagues team, staff members from other departments, volunteers, facilities, other Sections and USTA National as required.
• Is your team currently in-office? We do have an office in Westborough, MA. This position is a remote position (must reside in the New England section, and preference will be given to candidates residing within Connecticut/the Southern Connecticut Local Area). While the majority of work will be remote, the person will be required to attend various company-wide meetings throughout the year. There is also an in-person expectation at League Championships, and in order to conduct facility visits in the local area to support program growth.
• What does the hiring process consist of? The first step is to Apply!

1. Apply - applications will be accepted until the position is filled.
2. Screening Interview - candidates advancing out of applications will be screened by HR.
3. Second Interviews - will be conducted by a multi-person panel, including the hiring manager.
4. Final Interviews - may be scheduled with the CEO and HR for final selection.
5. References - for finalist(s), professional references will be checked.
6. Final Offer - will be made by HR.

Come One, Come All We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience! USTA New England is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.