Student Consultant I

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

Academic Technologies is seeking responsible,
self-motivated students that demonstrate leadership, aptitude, and initiative
to provide assistance and training on a wide variety of technology in
classrooms across campus to students, faculty, and staff. Successful candidates
will demonstrate excellent customer service skills and an interest in
technology support, customer service, and teaching. This position provides
support for walk-in requests, over the phone requests, and requests from
within the UNM Service Now system.

Must possess the ability to work independently, organize
time efficiently, and communicate professionally with faculty, staff, and
students. Applicants should be able to take the initiative to solve problems on
their own as well as request help as needed. Applicants may be asked to
participate in projects, which may include technology testing, maintenance,
or deployment of new classroom environments.

Duties and
responsibilities include:

Provides technical support and training
for technology in classrooms and computer pods.

Routine maintenance and testing of
classroom technology.

Provide immediate response
to requests from both walk-in and phone calls.

Troubleshooting software and hardware
issues including resolving and triaging issues in the help system.

Proficient in basic
clerical skills and willing to use work time to learn and expand ones
knowledge.

May be expected to perform
administrative tasks.

Minimum Qualifications:

Enrolled in a degree seeking program at UNM, at least
half-time (6 hours) at UNM for fall and spring semesters.

Preferred Qualifications:

Experience
in customer service.

Ability
to work in a team environment.

Experience
instructing customers and working with faculty.

Experience
supporting and troubleshooting computers or AV systems.

Experience working in an IT ticketing system.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.