Facilities Manager - Multi-State Operations

Classification: Exempt, Non-Bargaining

The Facilities Manager is responsible for the daily operations, safety, and reliability of facilities across a multi-state region, with a heavy focus on telecom-critical environments and data center-grade spaces. This includes fiber huts, MTSOs, headend rooms, switch rooms, network hubs, generators, UPS/battery rooms, and other technical infrastructure that supports network continuity.

The Facilities Manager maintains a daily on-site presence at local facilities and conducts quarterly travel to remote sites for inspections, vendor oversight, and infrastructure assessments.

1. Daily Facilities Operations (Local Sites)

• Maintain daily on-site presence at assigned facilities to ensure building systems and telecom-critical environments remain fully operational.
• Oversee building operations for fiber huts, headends, MTSOs, network rooms, switch rooms, central office spaces, and equipment rooms.
• Conduct routine inspections to monitor environmental conditions, power redundancy, temperature/humidity, and equipment health.
• Respond promptly to facility issues that could impact network performance, reliability, or uptime.

2. Multi-State Facilities & Critical Site Oversight

• Manage operational standards and building performance across multiple states.
• Conduct quarterly site visits to remote facilities-including fiber huts, headend sites, switching facilities, and network hubs-for inspections, vendor oversight, and maintenance reviews.
• Develop and execute action plans for infrastructure improvements, power system reliability, and operational risks.

3. Data Center & Technical Space Operations

• Oversee care, maintenance, and operation of sensitive technical spaces, including data center rooms, server rooms, UPS/battery rooms, and network equipment spaces.
• Ensure proper functioning, testing, and documentation of critical systems:
  
  • Generators (diesel or natural gas)
  • UPS systems
  • ATS/STS units
  • Battery backup and DC power systems
  • CRAC/CRAH units
  • Environmental monitoring systems

• Coordinate with Engineering and Network Operations to maintain uptime and meet telecom-grade standards.

4. Vendor & Contractor Management

• Manage vendors and employees supporting mechanical, electrical, plumbing, generator maintenance, UPS servicing, cleaning, and fire/life safety systems.
• Monitor adherence to SLAs, scopes of work, and safety protocols, especially in technical and sensitive spaces.
• Serve as the on-site contact for all contractor work in facilities.

5. Maintenance & Work Order Management

• Use CMMS to track, prioritize, and complete work orders across all assigned facilities.
• Coordinate preventative maintenance schedules for both building systems and critical equipment such as generators, UPS, HVAC/CRAC units, power distribution, and fiber hut environmental systems.
• Verify PM completion and maintain accurate, audit-ready documentation.

6. Safety, Compliance & Risk Management

• Ensure compliance with OSHA, NFPA, and telecom-industry standards for battery rooms, equipment rooms, MTSOs, and other critical spaces.
• Conduct critical infrastructure safety audits, focusing on power, cooling, life-safety systems, and network continuity.
• Support emergency response, storm readiness, and business continuity plans related to facilities and network-critical locations.

7. Budget & Cost Control

• Manage operating budgets, maintenance costs, vendor contracts, and minor capital projects across multiple states.
• Identify cost savings while ensuring reliability and regulatory compliance.
• Provide forecasting for facility lifecycle repairs and equipment replacements.

8. Customer Service & Stakeholder Support

• Serve as the primary point of contact for facility needs from employees, Real Estate, Engineering, Network Operations, IT, and leadership.
• Communicate clearly regarding repair timelines, equipment testing, building outages, and technical site access.
• Support cross-functional initiatives that impact headends, MTSOs, fiber huts, and other telecom-critical facilities.

• Bachelor's degree or equivalent experience with 6 years' experience in facilities management, ideally in telecom, data center, utilities, or critical-infrastructure environments. Including 3 years' managerial experience.
• Strong knowledge of building systems, including HVAC, electrical distribution, fire/life safety, and mission-critical equipment.
• Experience with maintenance of generators, UPS, ATS/STS, battery systems, DC power, CRAC units, and environmental monitoring.
• Multi-site operations experience with ability to travel quarterly.
• CMMS proficiency and strong vendor management background.
• Ability to troubleshoot technical spaces independently with urgency and sound judgment.

Competencies

• Technical and mechanical aptitude
• Deep understanding of telecom-critical environments
• Strong accountability & urgency
• Vendor and contractor management
• Risk awareness and operational discipline
• Multi-site priority management
• Clear, reliable communication

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $69,323 - $105,074

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.