Scheduler Secretary, Interventional Pain & Spine Care Center

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

1. Serves as initial patient contact, initiates patient record and account and prepares patient for visit. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
2. Compiles patient records and prints schedule in preparation for daily appointments. Responsible for collecting and organizing patient documentation. Assist with chart management, to include assembly, sticker application, etc.
3. Pre-registers patients as time allows if applicable.
4. Interviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable. Facilitates the gathering of information for insurance/billing questions as requested by patients. May assist patients with forms and applications. Reviews for completeness and makes corrections of a routine nature
5. Educates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable. Maintain confidentiality with client records and sensitive issues or documents
6. Accepts up-front payments and provides appropriate patient receipts. Ensures proper transport and documentation is provided to Accounting if applicable.
7. Escorts patients to testing area as needed and provides directions as applicable. Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs.
8. Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals. May file, print, copy, fax, and take messages. Receives and screens calls and visitors, responding to routine inquiries with standardized information.
9. Accurately schedules all categories of appointments - new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc. Telephones patients or physicians' offices daily to confirm appointments, where appropriate.
10. Orders and stocks supplies and forms. Maintains appropriate inventories to ensure adequate par levels. Responsible for inventorying and coordinating equipment repair/maintenance
11. Maintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job.
12. Sustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients' families. Manages complaint handling and service recovery in a professional manner.
13. Reviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable.
14. Assists clinical staff with safe patient handling as needed.
15. Assist with confirmation of lab and testing results.
16. Communicates regularly with departmental staff and management on a daily basis.

In addition to the duties listed above, all schedulers will be required to perform the following:

1. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injuryaccident to Manager.

1. Other duties as assigned by supervisor.

REQUIRED

• One (1) year previous medical related clerical or related experience or an associate's degree.
• Typing requirements vary by department; see requisition for requirements.
• CPR certification may be required by department; see requisition for requirement.

PREFERRED

• Three (3) years previous experience in admissions or a scheduling environment.
• Demonstrated problem-solving skills
• Proficient in computerized input of data
• Good communication skills
• Fundamental knowledge and skill in utilization of computer application.
• Level of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements.
• Medical terminology