Join our Team
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
About this opportunity:
Ericsson is a leading player in an ever-evolving industry, leveraging cutting-edge technologies and resource expertise to continue to be the leader in the open mobile world.
The Central Region Director will play a pivotal role in driving the successful execution and operational excellence of our customer deliveries across the region. This leadership role is responsible for executing on customer commitments with excellent results as measured by customer scorecards, driving, and optimizing Supplier governance and performance, and maintaining disciplined cost structures to ensure maximum profitability for our projects. He/she will also ensure seamless collaboration between customers, internal teams, and external partners. The ideal candidate will have a deep understanding of the telecom industry, strong leadership capabilities, and the ability to drive strategic initiatives that enhance customer satisfaction, service delivery and supplier relationships and performance.
What you will do:
Supplier Ecosystem and Governance Prime
- Supplier Liaison and Issue Resolution: Act as the primary contact for internal Ericsson teams to ensure high-quality deliverables and compliance from the supplier ecosystem, proactively resolving systemic issues.
- Governance Framework and Performance: Develop and maintain a robust supplier governance framework, including QBR content and performance metrics, enhancing accountability and performance through improved scorecard results and stakeholder feedback.
- Operational Review and Improvement: Facilitate operational reviews for Tier 1 suppliers, ensuring timely completion of quarterly reviews and driving continuous improvement of the supplier scorecard.
- Supplier Portal and Vendor Management: Oversee the Supplier Information Portal, guide digitization efforts, and develop action plans for underperforming vendors to meet quality and delivery expectations.
- EHS Alignment and Strategic Events: Liaise with the Global team for EHS Supplier Maturity and Target Zero initiatives, and lead the Regional SP Summit to foster collaboration and showcase advancements.
Customer & Key Stakeholder Management
- Customer Relationship Management: Develop strong relationships with key customers, act as the primary point of contact for escalations, and lead customer engagement sessions to align service delivery with expectations.
- Stakeholder Engagement: Build and nurture relationships with internal and external stakeholders to ensure alignment on strategic and operational goals, facilitating cross-functional collaboration.
- Customer Satisfaction and Performance: Drive initiatives to improve customer satisfaction, monitor performance metrics, and develop action plans based on feedback to address service delivery gaps.
- Proactive Issue Resolution: Identify and address potential issues before they impact customers, implementing corrective actions in collaboration with operational teams.
Regional Delivery Team Leadership
- Business Process Optimization: Provide strategic insights and lead initiatives to drive operational efficiency, cost savings, and process improvements within the region.
- Best Practices and Leadership: Model best practices in operations, particularly in Construction (CX), Integration (IX), and crew operations. Drive leadership and mentoring programs to enhance employee engagement, talent development, and retention.
- Performance Management: Own and drive regional performance KPIs, ensuring metrics are within target ranges and developing improvement plans for any out-of-range KPIs.
The skills you bring:
- Bachelor's degree in business, Engineering, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of experience in the telecom industry, with at least 5 years in a leadership role.
- Experience leading a large organization, managing teams, and driving performance to achieve organizational priorities.
- Strong leadership capabilities with the ability to motivate, develop, and inspire high-performing teams.
- Proven track record in vendor management, supplier governance, and process optimization.
- Strong understanding of telecom operations, including construction, integration, and crew operations.
- Exceptional communication and stakeholder management skills.
- Strong negotiation and influencing skills, with advanced storytelling abilities to support in change management activities.
- Experience with digital platforms and process digitization is a plus.
- Champion Ericsson's values and focus areas and role model our culture to foster a collaborative, respectful, and innovative team environment.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Indianapolis
Job details: Service Delivery Line Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Ericsson
life insurance, paid time off, sick time, 401(k)
Feb 06, 2026