IT Tech

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an IT Telephone Tech at JLL, you will serve as the acting point of contact for all telephony and VOIP software customer requests while being responsible for creations, modifications, additions, and deletions within an existing Cisco phone software platform. This role requires gathering and analyzing all IT telephony requirements, performing data queries, and retrieving data to prepare Microsoft Excel reports while being detail oriented and able to compute basic statistics using strong analytical, problem-solving, and computer skills. You'll be encouraged to look for improved processes and influence changes and technology to better the customer experience while handling asset management and ensuring that workplace procedures and projects comply with building safety policies based on project requirements.

• Serve as acting POC for all telephony and VOIP software customer requests
• Handle creations, modifications, additions, and deletions within existing Cisco phone software platform
• Gather and analyze all IT telephony requirements while performing data queries and retrieving data to prepare Microsoft Excel reports
• Receive and review requests/tasks for completion using Service Now or IT Ticketing System
• Prioritize and complete tasks with little to no supervision while executing direction and working with team or independently
• Report standards discrepancies and safety concerns while ensuring workplace procedures and projects comply with building safety policies
• Provide strong customer service with effective verbal and written communication
• Look for improved processes and influence changes and technology to better customer experience

• High school diploma or GED required
• Minimum 1 year working experience in IT
• Previous experience working with PC and phone Software/Hardware
• Previous experience in professional environment
• Effective verbal and written communication skills
• Flexible and adaptable self-starter with strong customer service skills
• Ability to prioritize and complete tasks with little to no supervision
• Strong Microsoft Office application skills (Word, Excel, Outlook, PowerPoint)

• Experience in related industry
• Experience with Cisco Software Platform
• Knowledge of Service Now or IT Ticketing System
• Understanding of telephony and VOIP systems beyond Cisco platforms
• Knowledge of asset management processes and procedures
• Experience with data analysis and statistical computation
• Understanding of building safety policies and compliance requirements
• Advanced Excel skills for report preparation and data analysis
• Experience with process improvement initiatives
• Knowledge of additional IT ticketing systems beyond Service Now

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.