HR & Recruiting Manager

The Opportunity

The HR & Recruiting Manager leads the full employee lifecycle, including workforce planning, job design, the entire recruitment cycle, onboarding, performance management, training and development, compliance, and employee relations. This role champions a positive, engaging, and inclusive workplace culture and ensures HR practices align with organizational goals and current U.S. federal and state employment regulations. The HR & Recruiting Manager acts as a strategic partner to leadership, offers data-driven decision support, and drives initiatives that improve employee experience, retention, and organizational performance.

Typical Duties & Responsibilities

Talent Acquisition & Workforce Planning

• Oversee end-to-end recruitment, selection, and onboarding processes.
• Collaborate with hiring managers to update job descriptions and design roles that meet evolving business needs.
• Implement employer-branding and sourcing strategies to attract top talent.
• Monitor recruiting metrics and recommend improvements.

Performance Management & Employee Experience

• Coordinate the company's performance appraisal processes; participate in performance discussions as needed.
• Monitor employee performance, engagement and attendance trends, identifying opportunities for coaching or intervention.
• Develop and implement strategies that support retention and a positive employee experience.
• Lead employee feedback programs, pulse surveys, and action plans.

Training, Learning & Development

• Assess organizational training needs and design programs for leadership, managers and staff.
• Support professional development pathways for key roles, including Executive Director (ED) and Content Manager (CM).
• Manage employee orientation, ongoing training, and upskilling initiatives.

Compliance, Policies & Risk Management

• Ensure company policies, procedures and HR operations comply with U.S. federal, state and local employment laws.
• Maintain up-to-date employee handbooks, HR policies and training manuals.
• Handle disciplinary actions and employee grievances in alignment with legal requirements and company values.
• Maintain accurate, organized HR documentation and historical records.

Compensation, Benefits & HR Operations

• Review and administer compensation structures, rewards programs, perks, and benefits.
• Partner with leadership on workforce planning, budgeting and headcount forecasting.
• Use HR metrics and analytics to provide insights and decision support for management.
• Oversee HR systems and databases, ensuring accuracy, efficiency and data integrity.

Employee Relations & Culture

• Build strong relationships across the organization as a trusted advisor.
• Support DEI initiatives and foster an inclusive, equitable work environment.
• Bridge management and employee needs while promoting open communication and a healthy workplace culture.

HR Leadership & Team Management

• Manage and develop HR staff, ensuring strong HR service delivery.
• Lead HR strategy development aligned with organizational goals.
• Represent the organization at HR workshops, networking events and professional associations to maintain current knowledge of HR trends

Required Experience

• Bachelor's degree in Human Resources, Business Administration or related field (or equivalent experience).
• 5+ years of progressively responsible HR experience.
• Proven experience recruiting and specifically for a Sales team at a high volume.
• 3+ years' of experience specifically in HR management or HR leadership roles.
• 3+ years' experience in employee relations and/or labor relations.
• 3+ years' experience recruiting for Sales employees
• Demonstrated success managing recruitment, employee relations, performance management and training programs.

Required Skills

• Ability to recruit efficiently and decipher what makes an exceptional candidate for the team and company.
• Must be a self-starter and be able to work independently.
• Strong knowledge of federal and state employment laws and HR best practices.
• Experience with HRIS/HR tech platforms, data analysis and HR metrics.
• Excellent communication, negotiation and presentation skills.
• Ability to build trust, influence at all organizational levels and manage sensitive situations.
• People-oriented, results-driven, and strong strategic thinking skills.
• Ability to design and implement HR strategies, policies, and programs.
• Strong organizational and project management skills.

Preferred

• PHR/SPHR or SHRM-CP/SHRM-SCP certification.
• Experience developing DEI strategies or employee engagement programs.
• Background supporting growth-stage or evolving organizational environments.

The target hiring compensation range for this role is $70k - $90k + bonus. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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