Technical Support Specialist

Are you a Technical Support Specialist looking to join one of the top companies in the Wholesale Building Materials industry?

Are you looking to further your career and grow?

Do you have experience in plumbing and water heaters?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Walled Lake, MI. Interested?

Here's what you'd do:

• You will provide technical support to various customers, including product specifications, installation support, training, plumbing layout, troubleshooting, and startup of heat pump water heater systems in residential and commercial applications.
• Ideal candidates will have a sound understanding of heat pump water heater system operation and experience supporting such products.
• Handle technical support-related inquiries, including phone calls and emails.
• Participate in engineering-related meetings with customers, engineers, architects, contractors, installers, sales representatives, and others in support of new business opportunities and projects in progress.
• Provide product specifications and submittals to customers as needed.
• Assist with the preparation of piping diagrams, installation manuals, and other engineering-related documents.
• Document and maintain the maintenance and service manuals.
• Estimate hot water demand and determine system size requirements for commercial jobs as per customer request.
• Coordinate meetings with local sales and companies to promote SANCO2 products.
• Support piping layout analysis and review root cause for warranty issues as requested by the client Systems.
• Assist in the troubleshooting of residential and commercial applications.
• Provide Training Sessions to certify Contractors in Residential and Commercial applications.
• Provide training for distributor personnel.
• Perform system start-up for SANCO2 systems and maintain project documentation.
• Assist in new product development and certification testing.

Here's what you'll get:

Hours: 40 hrs/Week.

Length: Direct hire.

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED.
• Minimum 3 years of experience in plumbing and water heaters.

• Bachelor's Degree in Engineering.
• Understanding of heat pump water heaters.
• Problem-solving skills.
• Customer-service mindset.
• Proficient in the use of Outlook, MS Word, Excel, and PowerPoint.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.