Market TechOps Leader

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Market TechOps Leader is responsible for leading technical operations within an assigned market, overseeing project management and installation execution to ensure consistent delivery performance, financial results, and client satisfaction. This role serves as the primary operational counterpart to market Sales leadership, aligning delivery capabilities with pipeline demand and client commitments. Reporting to the Territory TechOps Leader, the Market TechOps Leader provides leadership for Project Managers, TechOps Leaders, and associated delivery teams. This role focuses on execution excellence, resource coordination, team development, and issue resolution while ensuring projects are delivered in accordance with established standards, schedules, and financial targets.

What You'll Do:

* Provide market-level leadership for technical operations, overseeing Project Managers and TechOps Leaders responsible for project execution and installation delivery.

* Partner closely with market Sales leadership to align delivery capacity, execution strategy, and resourcing with pipeline demand and client expectations.

* Ensure projects are executed on time, within scope, and in alignment with financial and quality targets.

* Monitor project performance across the market, identifying risks, delays, or cost issues and implementing corrective actions as needed.

* Enforce operational standards, processes, and workflows to drive consistency, quality, and efficiency across project teams.

* Coordinate resource utilization across projects, balancing workloads and supporting cross-project or cross-market needs when required.

* Serve as the primary escalation point for market-level delivery issues, including project performance, staffing challenges, and client concerns.

* Collaborate with Engineering, Configuration & Commissioning, and Fabrication leadership to ensure smooth handoff and execution across disciplines.

* Support project launch, execution, and closeout practices to ensure clarity of roles, expectations, and deliverables.

* Lead performance management, coaching, and development for Project Managers and TechOps Leaders within the market.

* Promote a culture of accountability, ownership, teamwork, and continuous improvement within market delivery teams.

What You'll Bring:

Required Skills/Qualifications:

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   • 7+ years of experience in systems integration, AV delivery, project management, or related technical operations roles.
   • 3+ years of experience leading project managers, field leaders, or delivery teams.
   • Strong understanding of project management, installation, and field execution workflows.
   • Demonstrated ability to manage multiple concurrent projects and teams.
   • Experience driving delivery performance, quality, and financial results at the market level.
   • Strong communication, leadership, and problem-solving skills.
   
   
   
   

Preferred Skills/Qualifications:

• Bachelor's degree in business, engineering, construction management, or related field.
• Industry certifications such as PMP, CTS, CTS-I, or CTS-D.
• Experience partnering closely with Sales leadership.
• Background in operational improvement or change management initiatives.