Intern - Year Round (Learning Operations - Learning & Talent Development)

Overview

To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation, with the support of the Program/Project Manager and/or leadership. Work with stakeholders to plan, measure, and deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.

Enable and support the delivery of consistent learning experiences for our enterprise learners. Our team does this by providing administrative and logistical support for in-person and self-directed learning offerings.

***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Responsibilities

• Assist with the development, planning and delivery of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
• Partner with senior staff to provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
• Serve on teams and task groups for projects/initiatives with the business unit and/or across the organization
• Prepare basic project plans, proposals, schedules, communications, and resource impacts and staff requirements
• Provide operational dashboards with project progress, resource allocation, and communication status
• Participate in regular project reviews to assess business alignment and identify areas for improvement
• Participate in benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
• Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to business services/or operation/or member service areas based on practice and precedent
• Identify and collaborate with various levels of staff to accomplish basic tasks/assignments and recommend basic process improvements to team and /or management
• Schedule as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
• Monitor key performance indicators, determine gaps in performance metrics, and execute change management techniques for efficiency/quality improvements to basic processes
• Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
• Implement operational objectives and goals that align with division, department and corporate strategies
• Compile, research, and analyze trends in support of projects and initiatives
• Contribute to the change management required for implementation of solutions and track measures of success for ensuring new solutions are embraced
• Identify common operational, training, and service/products goals and create opportunities to join forces across the organization
• Ensure consistent, appropriate and fluid communication across the organization
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
• Working knowledge of project/process improvement/change management methodologies
• Advanced in the use of PCs and software applications
• Ability to manage multiple activities simultaneously and achieve desired results
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective research, analytical, and problem solving skills
• Effective verbal, written and interpersonal communication skills to include present findings and conclusions
• Organizational, and planning and time management skills
• Effective skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.

Desired:

• Exposure to Agile methodologies/principles (Scrum, XP, Lean etc.)
• Experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
• Knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

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