Supervisor Operations

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

Position Summary:

The Operations Supervisor is a key leader in ensuring smooth, efficient, and compassionate operations across our behavioral health programs. This role is responsible for staffing, including scheduling, training, and coordination of resources to ensure consistent, high-quality care for our patients.

As a central partner to both the clinical and operations teams, the Operations Supervisor helps create a safe, responsive, and healing environment-one that allows staff to thrive and patients to feel supported.

This role is grounded in Newport Healthcare's core values-Patient First, Love, Excellence Through Integrity, Compassion, and Connection-and brings them to life through purposeful coordination, thoughtful leadership, and a deep commitment to service.

Key Performance Responsibilities:

• Support the Operations Manager with recruitment and hiring efforts to identify strong overnight shift candidates who align with our mission and values.
• Ensure a strong onboarding and development experience for direct care staff, with initial training and support in the long-term career growth process.
• Partner with HR in managing interpersonal and/or performance issues that arise.
• Maintain proactive staffing plans and schedules that ensure proper supervision across all assigned programs during shift that uphold patient safety and meet or exceed required staffing ratios.
• Process payroll and time off requests, as well as performance evaluations as required, for direct reports.
• Intervene and provide support during crisis situations.
• Assist on the floor to fill in for staffing gaps as they arise.
• Point of contact for ongoing or overnight crisis situations for parents as well as providing updates to clinical and operational teams.
• Maintain a high level of communication with daytime Operation Managers to ensure all proper protocols for patient safety are in place during shift.
• Schedule regular staff meetings and training for direct care staff.
• Conduct documentation and training audits, ensuring timely chart note completion, accurate recordkeeping, and full compliance with required training (e.g., Relias).
• Attend RCAs and other meetings as required.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Professionalism. Demonstrates professional behavior reflective of Newport Healthcare's Mission Statement, Philosophy and Values.
• Customer Focus. Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets firsthand information and uses it for improvements in products and services; always acts with the customer or patient in mind.
• Credibility. Consistently demonstrates through conduct and communications the stability required to credibly and effectively assist clients.
• Alignment. Clinical style aligns with Company's therapeutic approach.
• Cultural Competency. Demonstrates cultural
• Patient Rights. Possesses a strong working knowledge of Patient's Rights.
• Communications. Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
• Compsure. Demonstrates the ability to remain calm under pressure; is not knocked off balance by frequent change, delays or unexpected events.
• Decision Quality. Must be able to make good decisions based upon a mixture of analysis, wisdom, experience and judgment.
• Judgement. Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Problem Solving. Probes all relevant sources for answers, looks beyond the obvious and doesn't stop at the first answers; uses logic and all information available to solve difficult problems with effective solutions.
• Supervisory. This position manages others who supervise employees and is responsible for the overall direction, coordination, and evaluation of these departments. Responsibilities include: interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems following Newport Healthcare's protocols.

Education, Experience, License Requirements:

• High school diploma or GED required.
• Bachelor's or associate degree in human services, counseling, psychology, or social work preferred.
• State approved credential OR Minimum one (1) year of experience working with adolescents/young adults in a mental health setting required.
• Minimum of one year of experience in a lead, supervisory, or management role preferred.
• Must have a valid driver's license and be eligible for insurance coverage for driving company vehicles.
• The minimum age is 18 years old as a requirement for employment.
• Health Screening, TB Clearance, valid CPR and Criminal Record Clearance are required prior to employment.
• Must complete CPI and CPR Training within first 30 days.