Operations Project Manager

As an Operations Project Manager, within Service Operations, you will lead transformation initiatives that improve operational efficiency and streamline business processes across Comfort Medical. This role combines strong project management expertise with an understanding of healthcare operations to bridge frontline service teams needs with process and system improvements, ensuring initiatives are delivered on time, within scope, and with measurable impact on the teams we support.

You will manage end-to-end project delivery for operational improvement initiatives -including requirements gathering, testing, implementation, and change management. You will influence and coordinate diverse teams through strong communication, collaboration and operational knowledge. Working closely with IT, Process Excellence, Order-to-Cash teams, and senior leadership across Comfort Medical and Coloplast, you will ensure projects align with strategic business goals and deliver measurable results while maintaining compliance with healthcare regulations and data security standards.

Major Areas of Accountability

Basic Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field.
• 3+ years of experience in project management within operations, healthcare or similar environment. Experience coordinating with IT teams on system implementations is a plus.
• Proven track record of successfully delivering operational improvement projects from initiation through closure with demonstrated business impact.
• Strong project management skills with experience leading cross-functional teams
• Proven ability to drive user adoption and change management for new processes, systems or technologies
• Proven expertise in process mapping and modeling techniques
• Proficiency in process improvement methodologies (Lean, Six Sigma, BPM)
• Experience gathering, documenting, and validating business requirements from operational stakeholders.
• Advanced skills with process mapping and project management tools (e.g. Visio, Azure DevOps, Smartsheet, or similar)
• Excellent analytical and problem-solving abilities with focus on measurable outcomes
• Outstanding written and verbal communication skills
• Strong facilitation and stakeholder management capabilities

Preferred Qualifications

• PMP, Six Sigma (Green Belt or Black Belt), or
• Experience with Automation, AI or Digital Transformation solutions that improve operational workflows
• Healthcare operations experience, particularly DMEPOS, revenue cycle management or order to cash operations
• Experience with Brightree System
• Knowledge of change management methodologies
• Experience with data analysis and reporting tools to support project metrics and decision-making

• Experience supporting operational teams through process change and system adoption

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $88,413 - $132,620. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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