Field Service Representative

GENERAL JOB SUMMARY:

To examine defective or problematic units that have shipped to customers, in order to carry out specific repairs.

ESSENTIAL JOB FUNCTIONS:

• Examine units to determine specific problems or defects.
• Investigate related corrective action requests (CARis) to ensure future prevention. May also initiate CARis as needed.
• May direct the work of one or two technicians as assigned.
• Will be assigned to repair units outside of the plant and at customer locations.
• Will measure, cut, fit, adjust, drill, rivet, bolt, and route completed assemblies to next phase of manufacture.
• Will use templates, jigs, fixtures, and measurements to position parts and install modifications (frames, tables, doors, frames, supports, posts, brackets, etc.).
• Ability to travel domestically and internationally on a regular basis and on short notice is required.
• Other duties may be assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Must be capable of performing all operations and repair of same on the assigned line.
• Must be respirator approved.
• Must have skill in paint prep and painting.
• Ability to use and understand SRPis.
• Ability to read complicated blueprints.
• Ability to use rivet guns, electric drills, sanders, and grinders.
• Ability to maintain sensitive and confidential information as required by government standards.
• Ability to interact effectively with peers and supervisors.
• Ability to interact appropriately with the public when necessary.
• Ability to adhere to workplace rules.
• Basic computer skills required.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Additional technical training is desired.
• 3-5 years on-the-job experience in mechanical assembly.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Shop floor environment.
• Ability to stand and sit for long periods of time.
• Ability to perform repetitive motion (rotating wrists, keyboarding, using small/large tools).
• Ability to lift up to 50 pounds.
• Ability to tolerate constant noise (i.e.: machine motors).
• Ability to work safely in the presence of hazardous chemicals and hazardous conditions.
• Ability to follow standard precautions using personal protective equipment as required.

TRAVEL REQUIREMENTS: Yes, domestic and international, as required