Customer Account Leader Assc

Customer Account Leader

Location: Maryville TN

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.

Position Summary

The Customer Account Leader serves as the primary liaison between customers and internal teams-including operations, engineering, materials, and sales-managing product transactions across transactional, contractual, PBTH, and field service customers. This role ensures customer requirements are met while balancing operational execution and financial performance.

What You Will Do

Customer & Account Leadership

• Act as the primary customer point of contact, ensuring requirements, expectations, and changes are documented and communicated.
• Advocate for customers and internal stakeholders while maintaining company standards, contractual compliance, and profitability.
• Build and maintain strong internal and external relationships to support on-time delivery and customer satisfaction.
• Complete and maintain Measures of Performance (MOPS) and required account documentation.

Product & Order Management

• Receive, validate, and process induction data and customer orders for engines, propellers, components, and accessories.
• Prepare and distribute estimates, order acknowledgments, reports, and invoices; analyze estimate-to-invoice variance (EIVA) and address cost overruns.
• Review engineering findings against estimates and invoices; monitor cost projections and recommend corrective actions.
• Manage workscope changes, maintain order records, and coordinate with engineering, operations, logistics, and materials.
• Provide customers with pricing, scheduling, delivery status, and part alternatives; trace and expedite shipments as needed.
• Validate inventory costs and explain pricing, estimate changes, and repair development costs to customers.
• Coordinate OEM warranty activity, core credits/debits, and resolution of invoice discrepancies.
• Review and coordinate contract and transactional work to ensure adherence to agreed terms.
• Maintain accurate data in CRM/Salesforce and manage documentation per company, customer, and regulatory requirements.

Service & Operational Support

• Support customer visits and represent the company professionally.
• Respond to customer and internal inquiries, facilitating resolution of service issues and complaints.
• Support proposal, quote, and presentation development; assist with sales strategy execution.
• Coordinate logistics, including field service and rental requirements.
• Plan for forecasted demand, evaluate inventory alignment, and manage customer consignment inventory.

General

• Support Quality, Environmental, and Safety Management System (SMS) requirements.
• Perform additional duties and projects as assigned.

Minimum Qualifications:

• Education:
  • Diploma in Business Administration, Marketing, or related field plus 2 years of relevant experience, or
  • Bachelor's degree in Business Administration, Commerce, or related field.
• Experience:
  • Minimum 2 years of experience in customer account management, sales support, or operations within an MRO, aerospace, manufacturing, or industrial environment.
• Technical/Systems:
  • Experience using ERP and/or CRM systems (e.g., Salesforce).
• Compliance & Knowledge:
  • Working knowledge of export compliance, and regulated environments.

Preferred Qualifications:

• Strong interpersonal, negotiation, and conflict-resolution skills.
• Ability to influence cross-functional teams without direct authority.
• Comfort working in a fast-paced, culturally diverse environment.
• Demonstrated commitment to continuous improvement and professional development.
• Knowledge of aircraft engines, propellers, accessories, or component repair processes.

Benefits That Make Life Better

• Comprehensive Healthcare
• 401(k) with 100% company match up to 5%
• Paid Time Off starting day one
• Bonus opportunities
• Health & Dependent Care FSAs
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence Since 1911

With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.

Inclusivity Is Our Standard

StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.

Must meet US Persons requirements per ITAR.

StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.